Under direct supervision, provides sales and customer service activities primarily related to Omnichannel Sales & Engagement.  Mainly engages peer team members and end-user clients (Contractor or Homeowner) through online and phone communication to establish project qualification, budget, and timelines, in addition to engaging client accounts at the beginning and re-engagement phases of the account lifecycle. 

 

This position is accountable to service level agreement goals through reaction times to inbound traffic and pricing/quoting/transacting inbound traffic orders to drive Omnichannel sales.  Enhancing customer engagement with the organization, brand, and selling platforms is at the heart of all job responsibilities and functions. This position requires fluent computer and phone operating skills.

 

RESPONSIBILITIES INCLUDE:

• Identify and pursue potential business and sales leads, utilizing CRM lead generating tools, Builder’s FirstSource core business drivers, and leveraging field relationships to identify and follow up on prospects.

• Analyze and effectively qualify all new account prospects to ensure business viability standards.

• Actively partner with entire area sales team to assess and quantify qualified prospects and execute account warm hand-off to drive Omnichannel sales growth goals.

• Regularly communicates market intelligence, relevant trends, and lead opportunities with Manager to develop prospecting and account strategies.

• Pursue and develop business partnerships and relationships within Builder’s FirstSource; to include the Area Sales Manager, Area Sales team and support staff.

• Accurately communicate prospects through written, verbal and reporting tools to ensure complete transference of key information to multiple audiences.

• Initiate outbound cold calls to select accounts with intent to re-engage account in the buying cycle and connecting to local sales team when appropriate.

• Proactively initiating handoff to market teams for in-depth customer follow-up, sales capture, or escalation resolution.

• Support usage and adoption of eBusiness tools of customers & team members.

 

MINIMUM REQUIREMENTS

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience. 

 

COMPETENCIES

Knowledge of company products, competitor’s products and company standards Knowledge of company product pricing, discount and estimating formulas and guidelines Good verbal and written communication skills Demonstrates strong detail orientation skills Strong customer service skills Knowledge of basic sales techniques, concepts and the ability to influence and persuade Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program Knowledge of and ability to use motorized and non-motorized material handling equipment

 

WORK ENVIRONMENT / PHYSICAL ACTIVITY

Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Standing or walking frequently.  Stooping and kneeling occasionally.  Occasionally will use hand tools, saws, forklift, pallet jack to assist customers. Reaching-extending the hand(s) and arm(s) in any direction.