Inside Sales Representative / Canton, MA

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

The Inside Sales Representative (Customer Experience Executive) is responsible for generating revenue growth within a targeted area of the country.  The successful candidate will help grow the customer (adjuster) base within their area, and ensure that our retention remains high.  The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams.  Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.

What You’ll Do

Goals:

Responsible for revenue growth within an assigned territory

Increase frequency of use from the adjusters within an assigned territory

Increase adjuster retention within an assigned territory

Responsibilities:

Act as the primary point of contact for adjusters within an assigned territory

Build meaningful and trusted relationships with adjusters

Provide exceptional customer service experience

Win new assignments (claims) from adjusters

Responsible for post-claim follow-up and adhering to Enservio’s Cadence process

Manage the intake and delivery process

Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy

Set proper expectations on process and service levels with customers and internal Operations Team

What You’ll Bring

Proven track record of successfully attaining sales and revenue goals in a fast paced environment

Empathetic personality and a strong customer orientation

Ability to advocate for both the customer and the company

Ability to respond to and resolve problems quickly

Driven team player with strong work ethic

Ability to prioritize and multitask

Strong communication skills written and verbal; both externally and internally

5+ years of Sales and Service experience

Bachelor’s Degree preferred

Knowledge of the insurance industry a plus

Ability to work in the Canton, MA office daily preferred.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.