Dover Precision Components is hiring an Inside Sales Representative for our Cook Compression brand. We deliver critical performance solutions for rotating and reciprocating machinery across several markets, including oil & gas.  Join our Odessa, TX team and enjoy competitive pay and benefits while being part of a stable, innovative, and growing company!

 

WHAT YOU’LL DO

In this variety-filled role, you will assist customers and the sales team to ensure efficient and accurate processes and responses related to quotations, purchase orders, shipments, and other sales and customer service-related responsibilities. The Inside Sales Representative will take ownership of the quote- to- order process, which includes but is not limited to: Product and order research, product and order pricing, quote generation and tracking, order generation and tracking, and order expediting. Specifically, the role includes:

Take ownership of quote to order process, which includes but is not limited to: Product and order research, product and order pricing, quote generation and tracking, order generation and tracking, and order expediting. Process external customer request for quotations. Develop and deliver sales proposals based on appropriate pricing methods.  This process could include calculating a list price based on product type and material, a review of comparable price histories, and check/ confirm current product costs with procurement or manufacturing engineers. Contact design engineering personnel as needed to resolve new product questions or concerns. Create quotations within Cook Compression ERP system and distribute them to customers. Enter quotation on computer, print and send it to customer.  Follow-up with customer as necessary. Process purchase orders and carry out contract review process for new/repeat products and/or products returned for repair, rework or warranty claims. Review order for proper part number, quantity, correct pricing customer request date and coordinate special review of Engineering or Quality documentation requirements. Contact customers as needed to resolve any issues or obtain any missing information. Enter purchase orders on Cook Compression business system and release to manufacturing, quality or design engineering. Confer with manufacturing as needed to obtain answers to customer questions. Communicates internally with production planning, schedulers, engineering, factory managers and quality assurance personnel, as needed. Answer customer questions pertaining to shipping dates, shipping costs, tracking information and any special shipping instructions including international shipments. Work closely with accounting personnel regarding new customer information, invoicing problems or credit memos. Prepare sales and profitability reports to present to sales management. Take the initiative to analyze and improve service processes in order to reduce waste and improve customer experience. Facilitate internal meetings across departments as needed, serving as a liaison between the customer/external sales, and relevant Cook functions. Own the customer experience by ensuring customer satisfaction through service delivery, managing customer expectations actively and driving to increase our performance ratings and “Net Promoter Score.”

 WHAT YOU’LL BRING

Associate or bachelor’s degree preferred; In lieu of degree, related work experience considered. Customer Service, Inside Sales or related experience required, preferably in manufacturing or machine shop environments. Excellent communication skills, a positive attitude, and an ability to influence others. Highly organized with a track record of exceptional follow-up. Strong attention to detail and accuracy. Strong computer skills, with demonstrated proficiency in Microsoft Office products. Strong sense of urgency. Proven client relationship and rapport-building skills. Team player and collaborative.

 

ALSO GREAT IF YOU BRING/ PREFERENCES

Experience implementing process improvements; experience with LEAN or Continuous Improvement methodologies preferred. Experience with an ERP business system is highly desired. Knowledge of or experience with reciprocating compressors.

 

DOVER PRECISION COMPONENTS

Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

 

WE DELIVER CUSTOMER SUCCESS​

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative Customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

 

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are.

 

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

 

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including  business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

 

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@doverprecision.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

 

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