Responsibilities

The Inside Sales Representative is responsible for day to day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.

 

Responsibilities

Develop and utilize territory management plan Identify and cold-call prospects Support account managers in generating new business by creating and delivering qualified opportunities Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell Support, manage, and qualify incoming leads from all sources Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow ups; and other account related issues Provide Voice of Customer feedback including product quality, performance and service issues and concerns Effectively leverage CRM for documentation, collaboration, and analysis Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms Provide ongoing sales demand forecasts Negotiate business to close including pricing, sales terms and other conditions

 

Qualifications

Qualifications

 

Competencies:

Market Insight: Leverage market insights to guide decisions and determine what is right Courage: Make courageous choices to innovate and accelerate value creation Optimism: Optimistically focus on continual growth over a longer-term horizon Bias for Action: Have a bias for action, prioritizing issues and making sound decisions, despite uncertainty or risk Adaptability: Adaptable to market and customer opportunities quickly

 

Traits and Behaviors

Passion for Selling: understanding and shaping customer and market behavior, developing insights meaningful to customers’ success, leveraging data, and using a disciplined approach in key sales processes Tenacious: pursues goals with energy, seldom gives up, always looks for possibilities, breaks down perceived barriers Inquisitive: leverages the skills of questioning, resolve gaps in information, makes informed choices, and leverages experts

 

•BS/BA in business related discipline

•Previous inside sales or customer service experience, preferred

•Experience with CRM and other sales systems and tools