About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Inside Sales NAMER Enteprise Manager

Location: Belgrade, Serbia

Grade: 12

Working hours: 14h - 22h (local time)

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Position is responsible for order management, solution sales annuity maintenance services orders for the designated customers as assigned by management; Primary accountability of this role is processing and submission of solution and services orders for new annuity services contracts, annuity services contract additions and annuity services contract renewals.Position required to provide the highest level of customer service to their assigned accounts; Accountable for the relationship management of assigned customer base and ensuring that all customer requirements are identified and met; Serve interface or liaison between the customer and other NCR Voyix sales support teams with regards to issues for current customers. Responsible for cross-selling solution offerings to existing and new customers. Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure an elevated level of customer satisfaction and work to maximize revenue and profitability.Schedule and conduct regular calls with customers to review pricing and procedures, discuss customer-specific issues, review performance/value, position new solutions; Promote customer confidence in NCR Voyix, which will lead to long term business relationships.Identify, document, and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.); Obtains customer or industry information that assists in responding to customer's needs and requirements; Understands the formal and informal decision-making process within each of the accounts.Targets existing customers within an assigned territory; Services local clients, typically with responsibility within a single territory/Area; Partners with other business units to expand upsell, cross-sell and refresh opportunities.Recognize the customer's key challenges in their business operations and identify products and solutions to the customer's area of need; Identify possible opportunities for other business unit or division solution offerings.Respond constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care.Position is expected to provide advice on rectifying past customer-specific practices that are inefficient and replacing them with best practices for solution and service order management; Position is expected to be an expert on their assigned customers. Identifies NCR Voyix's major competitors in the account and assess the competitor's products/services and compares their strengths and weaknesses relative to NCR Voyix's Develop bench strength through the talent management process including succession planning, HiPo and A-Player identification and development. Execute the performance management process, which includes evaluating performance, establishing performance goals, coaching performance, and implementing effective development plans. Motivate through recognition and reward; Provide encouragement, motivation, and support to the team through timely and effective communications.Participate in special projects that are responsible for the continuous improvement of processes, tools, systems, and organization, Coordination of project initiation activities.KPI requirements – funnel management in company’s tools, Salesforce accuracy and proficiency, data accuracy and CRM hygiene  Quota setting management, territory mapping validation, forecast management. Tracking the collection of products and services sold for a given territory.Fast-paced, multi-functional tasking expected.

BASIC QUALIFICATIONS:

Bachelor’s Degree in a related field3+ years of high performance Inside Sales experience in SaaS, Telecom or Software sales.Proficiency in English (Bilingual is considered as an advantage)Proficiency in Excel advance skills, (i.e., v-look ups, filtering, etc)Ability to project manage individual concerns, including engaging subject matter experts from various groupsExpert teaming skills and ability to work with a diverse teamDemonstrated ability to work with, motivate and lead an Inside sales team.Self-starting, results oriented professionalTele-sales experience preferredSound and comprehensive communications and diplomacy skills in order to exchange complicated

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”