Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems.

Position Overview

This position supervises the day-to-day operations of the Insulet Corporation Leads Generation Specialist team and will be responsible for tactically executing the new customer acquisition strategy, resolving escalated customer contacts, managing existing and new processes, and discovering and implementing continuous improvement opportunities through data analysis and project management.

The ideal candidate must demonstrate strong sales, customer service, computer skills, coordination, and planning skills and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners.

Responsibilities
Set Business Strategy

Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.

Analyze data insights and trends to prioritize pipeline leads to drive business impact effectively.

Reviews financial targets and is responsible for working with field Sales to assist with meeting or exceeding goals and ensuring operating and expense commitments are met.

Lead Others

Provides supervision - ensuring call handling and documentation meet regulatory requirements.

Supervise the day-to-day operations of the Lead Generation Specialists team, serving as the main escalation point for Customer questions or issues and managing processes.

Deliver regular, constructive feedback to enhance team performance, inspiring members to reach their fullest potential and achieve outstanding results.

Perform various complex and challenging sales and service-related duties and administrative tasks.

Build Collaborative Relationships

Collaborate with cross-functional colleagues to resolve conflicts and ensure seamless operations

Conduct quality audits and calibration of quality scoring with the leadership team.

Provide frequent feedback and suggestions to support an environment of continuous process improvement.

Education and Experience
Minimum Qualifications

Associate’s degree and 7+ years of experience in an inside sale or contact center environment.

 

Preferred

Bachelor’s degree and 5+ years of experience in an inside sale or contact center environment

Skills and Competencies

Strong background in sales and call center that promotes industry best practices and standards, including contact center metrics, workforce management, service quality management, and knowledge management.

Customer Service experience in a medical or health-related environment is preferred.

Knowledge of diabetes and experience supporting patients with diabetes is preferred.

Experience providing remote support, particularly in a regulated environment.

Physical Requirements

Requires sitting and standing associated with a normal office environment.

Manual dexterity is needed for using a calculator and computer keyboard.

Lightweight lifting may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may require occasional travel.

If you’re ready to be a part of a company that’s changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people’s lives.

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems.

Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)

Additional Information:

The US base salary range for this full-time position is $54,825.00 - $82,237.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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