**Inside Sales Executive** **Location:** Hybrid – Work from Home & Worcester, MA Office **Overview:** We are seeking a detail-oriented and customer-focused **Inside Sales Executive** to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery. **Key Responsibilities:** + Process customer and vendor transactions efficiently, including orders, quotes, and returns + Investigate and resolve customer invoicing issues + Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring + Communicate product demand changes to the Purchasing team + Reconcile customer performance metrics with internal reports + Support and manage customer-dedicated inventory programs + Maintain accurate customer profiles, including shipping instructions, item setups, and contact records + Participate in key account meetings and vendor-related training as needed + Serve as a first point of contact for overflow inbound calls, routing appropriately + Perform various customer service and administrative support tasks + Present a professional and helpful image to customers, vendors, and internal teams + Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials + Collaborate with internal teams to meet service goals and manage time effectively **Required Qualifications:** + Associate’s degree required + Minimum 3 years of experience in a customer service or inside sales role + Strong verbal and written communication skills + Exceptional customer service and problem-solving abilities + Detail-oriented and comfortable in a fast-paced environment + Proficient in basic math (rate, ratio, etc.) and data entry + Able to manage multiple priorities and adapt to shifting demands + Team-oriented and comfortable working across departments + Professional, organized, and dependable **Preferred Qualifications:** + Experience with Epicor P21 or similar ERP systems + Familiarity with logistics, shipping, and warehouse operations + Background in wholesale distribution or product-based industriesFor immediate consideration please send a copy of your updated resume to our recruiter Kristi at Kristi.keally@adeccona.com. Please note that only qualifed candidates will be contacted. **Pay Details:** $39,500.00 to $49,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance