Emerson is seeking an individual with exceptional work behaviors and ambition to join our team as an Inside Sales Engineer I. In this role, you will have the opportunity to collaborate with other Inside Sales Engineers and Field Sales representatives to provide quote support and basic technical support. By optimizing our quote to cash service levels and strengthening customer relationships, you will play a key role in our continued success as a world-class leader in our industry. **In This Role, Your Responsibilities Will Be:** Quote Processing: •Receive and process customer requests for quotes. •Accurately upload requests for quote/proposals in the business systems •Provide pricing and lead time information through generating proposals. •Manage shared mailbox to upload purchase order according to our service level. •Ensure all customer-supplied information is correct and complete. •Review quotes for technical conformance. •Perform sizing and enter quote/proposals in the business systems. •Coordinate with other departments/groups to validate technical requirements. •Maintain customer information and documentation. Customer Support: •Provide documentation upon request. •Use business systems to input and handle quote entries and processing. •Assist customers with product and service inquiries. •Serve as a point of contact when Sales Rep is not available. •Submit RMA when there is an order/quoting error. Team Support: •Categorize and manage emails in team box proactively. •Support coverage plans. •Assist co-workers whenever possible. Phone Support: •Handle presales technical sales support calls. •Direct support requests that require further assistance to Tier II Tech Support. •Transfer calls to correct department or individual. •Gather necessary information for completing quotes. Sales: •Submit request for new ETO products. •Seek appropriate discount approvals. •Complete model code and pricing analysis •Identify special customer requirements. •Support communication between Sales Rep and Order Manager Continuous Improvement: •Stay updated on product knowledge through training and meetings. •Provide feedback on processes and effective strategies. •Enhance knowledge of Flow products and industries **Who You Are:** You build and deliver solutions that meet customer expectations. You break down objectives into appropriate initiatives and actions. You provide timely and helpful information to individuals across the organization. You carefully consider all relevant factors and use appropriate decision-making criteria and principles **For This Role, You Will Need:** •Bachelor’s degree in Engineering (Mechanical or Chemical preferred) or equivalent. •1 year of experience in customer service. •1 year of experience in technical sales. •Strong verbal and written communication skills to explain technical details clearly in emails, proposals, and reports. •B2 level or higher. Comfortable in technical conversations and professional business writing. •Able to manage multiple tasks, prioritize, and meet deadlines with strong attention to detail. •Ability to evaluate pricing, lead times, and technical feasibility. Strong problem-solving and data analysis skills. •High attention to accuracy in quotes, orders, and customer responses. Proactively identifies and corrects errors. **Preferred Qualifications That Set You Apart:** •2-3 years of customer service experience, preferably in a technical or industrial environment. •2-3 years of technical sales experience preferred. •Strong analytical skills with the ability to interpret data and generate actionable insights. •Previous experience supporting manufacturing, industrial, or engineering-related products is a plus. •Strong interpersonal skills and ability to collaborate effectively with cross-functional teams. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. **Requisition ID** : 25021567 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.