**DESCRIPTION** We are looking for a talented **Inside Sales Coordinator** to join our team specializing in **Sales** for our **Business Development Department** in **Kitwe, Zambia.** **In this role, you will make an impact in the following ways** : + Streamlining Sales Operations: By supporting the sales team from lead to close, you'll ensure a smooth and efficient sales rhythm, helping the team stay focused on customer engagement and closing deals. + Enhancing Customer Experience: Your prompt and professional handling of incoming calls and emails will ensure customers feel heard and valued, improving satisfaction and trust in the company. + Accelerating Sales Cycles: By qualifying leads and routing them efficiently to the right sales professionals, you'll reduce response times and help convert opportunities faster. + Delivering Accurate Quotes: Your ability to compile budgetary quotes for a range of job complexities ensures customers receive timely and precise information, which supports informed decision-making. + Supporting Strategic Decisions: By participating in customer visits and making decisions in ambiguous situations, you’ll provide critical on-the-ground insights that shape sales strategies. + Ensuring Order Accuracy: Your role in processing orders and managing documentation like acknowledgements and shipping notices helps maintain order integrity and customer confidence. + Proactively Resolving Issues: By identifying and addressing order or inventory issues early, and escalating when needed, you’ll minimize disruptions and maintain strong customer relationships. + Driving Retail Sales Support: Your active support across all branch personnel and retail sales tasks ensures a cohesive team effort, boosting overall sales performance and customer service quality. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Sales and Forecasting Insight: Leverage your sales acumen and forecasting skills to analyze customer data, anticipate demand, and support proactive pipeline management that drives strategic sales execution. + Customer-Centric Mindset: Deliver excellent customer service by responding quickly and effectively to inquiries, resolving issues with agility, and maintaining a positive, solutions-oriented approach. + Technical and System Proficiency: Be highly proficient in SAP and other digital tools, using your computer savviness to manage orders, inventory, and customer data accurately and efficiently. + Effective Communication and Initiative: Communicate clearly with both customers and internal teams, while taking initiative as a self-starter to make decisions, solve problems, and support the sales force without needing constant supervision. **QUALIFICATIONS** **Education/ Experience** + College diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. _The compensation for this role is aligned with a local bargained or unionized agreement_ **Job** Sales **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2416539 **Relocation Package** No