**DESCRIPTION** Supports the customer-facing sales force through the rhythm of sales—from lead to close. Executes and supports selected sales and support activities under limited supervision, ensuring customer satisfaction, sales growth, and operational efficiency. **Key Responsibilities** + Handle inbound, unsolicited prospect calls and convert them into sales opportunities. + Develop leads via telephone, email, or other technologies, including cold-calling prospects. + Drive additional sales through follow-up with existing customers for repeat business, cross-selling, and up-selling. + Conduct negotiations and support deal closures in line with company guidelines. + Achieve revenue and margin targets while ensuring customer satisfaction through the Cummins Sales Process. + Create and deliver qualified leads to sales representatives where appropriate. + Assist the sales team with quotation/RFP management and other sales cycle operations. + Build and maintain strong customer relationships to foster loyalty and future sales. + Respond to complex internal and customer inquiries, ensuring accurate and timely resolution. + Enter and update customer data in the corporate database and support new account setup. + Maintain accurate sales entry, reporting, and forecasting using Cummins tools (e.g., CRM systems). + Support dealer claims processing and ensure timely resolution of dealership actions. + Plan, prioritize, and schedule Inside Sales activities to ensure service continuity. + Mentor and develop Inside Sales staff to meet performance targets. + Coordinate input from sales staff to develop proactive customer communications. + Compile budgetary quotes, schedule customer visits/events, and support execution. + Process orders, issue acknowledgments, invoices, and shipping notices for simple jobs. + Track and communicate order and inventory status to the sales team. + Assist in resolving post-sale issues and support inventory analysis and reporting. **RESPONSIBILITIES** **Qualifications** + High school diploma or equivalent; additional education or certifications are a plus. + This position may require licensing for compliance with export controls or sanctions regulations. **Core Competencies** + **Action Oriented:** Tackles challenges with urgency and enthusiasm. + **Collaborates:** Works effectively with others to meet shared goals. + **Communicates Effectively:** Adapts communication to suit different audiences. + **Customer Focus:** Builds strong relationships and delivers customer-centric solutions. + **Channel Awareness:** Understands industry dynamics and market pathways. + **Account Planning:** Develops and tracks execution of account strategies. + **Adapts to Target Audience:** Explains complex topics in an understandable way. + **Integrates Customer Perspective:** Aligns sales efforts with customer needs. + **Sales Forecasting:** Uses data to predict future sales patterns. + **Sales Pipeline Management:** Plans and adjusts strategies based on pipeline health. + **Sense Making:** Synthesizes complex information to deliver tailored solutions. + **Values Differences:** Embraces diverse perspectives and cultures. **QUALIFICATIONS** **Skills and Experience** + Some work experience in sales or customer service roles. + Intermediate knowledge of sales processes and tools, obtained through training or on-the-job experience. + Proficiency in CRM systems and sales forecasting tools. + Strong communication and negotiation skills. + Ability to analyze customer inquiries and recommend solutions. + Experience supporting sales cycles, including quoting, order processing, and customer follow-up. **Job** Sales **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2417876 **Relocation Package** No