Description This job posting is for an Inside Sales Concierge Specialist, a role focused on managing inbound and outbound communications with patients in the aesthetics industry. Key responsibilities include booking paid consultations, converting leads into sales, handling patient inquiries across multiple channels (e.g., phone, email, social media), and reengaging patients. The role requires maintaining accurate CRM records, discussing financing options, collecting payments, and delivering excellent customer service. The position is performance-driven, with strict Key Performance Indicators (KPIs) such as meeting monthly consult bookings, lead conversion rates, outbound communication targets (calls, texts, emails), and immediate responsiveness to patient inquiries (within 10 minutes). Additionally, it emphasizes professional communication, HIPAA compliance, self-education, and active collaboration in a fast-paced healthcare environment. Applicants should be passionate about the aesthetics industry, possess outstanding communication skills, and demonstrate a proactive approach to learning and hitting sales goals. Regular performance monitoring and accountability are essential in this role. Failure to meet KPIs may lead to performance management or disciplinary action. Requirements Qualifications: ● Excellent communication and interpersonal skills to build rapport and trust with clients while effectively conveying the value proposition of recommended treatments and products. ●Demonstrated knowledge of basic medical terminology and cosmetic procedures/surgeries. ● Respect for patient confidentiality. ● Ability to handle difficult patients and situations professionally. ● Polite multitasking ability with strong attention to detail and organizational skills. ● Adaptability and resilience in a dynamic work environment. ● Team player with the capability to interact with personnel at all levels. ● Comfortable working in a demanding, fast-paced environment. ● Strong active listening skills. ● Preference for highly sales-oriented individuals. ● Excellent data entry and typing skills. ● Strong sales acumen with a track record of meeting or exceeding targets. ● Proficiency in using electronic medical records (EMR) systems for documentation. Requirements: ● Excellent communication, interpersonal, and relationship-building skills. ● Salesforce 2+ years of intermediate experience. ● Strong computer skills; Mac proficient. ● 2+ years call center experience. ● 1+ year sales experience. ● Exceptional multitasking and organizational abilities. ● Ability to achieve goals with minimal supervision. ● Advantageous to have three years of previous experience in a customer service role. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .