*Qualifications for External Candidates    
Education
•    Degree level education highly desirable
•    Fluency in second language preferred
 

Job Title:     Inside Sales and Customer Support Representative

Salary          Competitive, including excellent pension and life assurance terms, annual bonus, 2 days hybrid                      working, health cash plan, and other benefits

Location:     Meridian Business Park, Leicester

Working Hours: Monday to Thursday - 7.30 am to 4.15 pm and Friday to 12 noon.  2 Days will be hybrid working. 

Want to be part of a global aerospace manufacturing corporation? Read further about our opportunity to join our Sales and Customer services team.

Howmet is known as a leading provider of advanced solutions for the aerospace and transporation industries, and known for our expertise in jet engine components, fastening systems, and titantium structured parts for aerospace. 

Specific Responsibilities

Support the Sales & Marketing Team in the drive to achieve sustained, profitability, with HFS product lines, currently through the following markets:
-    Distribution & OEM
-    Aerospace
-    Defence

Order and Enquiry Management:
•    Oversee orders and enquiries, developing efficient systems to ensure prompt and accurate responses, and resolving disputes.
•    Manage customer enquiries and quotations effectively.
•    Quickly process incoming enquiries for standard products and prepare accurate quotations for OEM customers and distributors.
•    Take ownership of orders and input customer orders into the mainframe as required, or coordinate with PM teams for order processing. Maintain accurate order and process files.
Cross-Department Collaboration:
•    Work closely with the Sales & Marketing team and Product Management teams to ensure customer satisfaction through precise and professional management of enquiries, quotations, and order processing.
•    Liaise with relevant departments within HFS and with customers to resolve any queries.
•    Coordinate with Factory Supply Chain teams to ensure they respond to and manage customer requests for delivery information.
Customer Relationships:
•    Maintain close relationships with customers, ensuring all requirements are updated in the customer database and necessary systems.
Database Management:
•    Manage and prioritise administrative functions to maintain an effective, up-to-date customer database, highlighting key contacts.
Statistical Data and KPI Management:
•    Assist in developing and maintaining focused statistical data (KPI) to support team activities, utilising current technology and software.
Invoice Queries:
•    Assist with any invoice queries and discrepancies with customers as needed.
Customer Service Feedback:
•    Actively seek customer service feedback from internal and external customers to ensure continuous improvement of processes and performance.
Standardised Practices:
•    Implement and maintain standardised working practices within the customer services team and other departments (e.g., purchasing).

Company Responsibilities
•    Maintain full compliance with Howmet policies and procedures and conduct all activities in accordance with the Howmet Code of Conduct.
•    Demonstrate a knowledge of Advanced Business Systems principles and techniques.
•    Perform other duties as assigned.
Experience & Background
•    Minimum of 1 year of proven experience in sales office administration and customer liaison/interface roles.
•    Proficient in quotation management.
•    Skilled in order administration, planning, and tracking data.
•    Experienced in inside selling within the industrial market, including face-to-face customer visits as needed.
•    Capable of resolving customer complaints effectively.
•    Knowledgeable in supply chain management principles, from customer demand through to on-time product delivery.

Competencies & Skills
•    Determined to follow through on personal and team goals, self-motivated in managing time and ensuring the quality of own work.
•    Proficient in MS Office suite.
•    Strong business acumen and sales orientation.
•    Self-assured, confident, and technically credible, earning respect and influencing decisions.
•    Practical aptitude with a methodical approach to detail, yet dynamic enough to make things happen.
•    Team player, providing appropriate support to team members when required.
•    Respectful toward the company and colleagues.
•    Innate ability to build and maintain relationships.
•    Consultative style.
•    Excellent communication and presentation skills, able to liaise effectively at all levels.
•    Exceptional persuasion and selling abilities.
•    Active listening and focused questioning skills to accurately gauge customer requirements, empathetic to customer needs while aligning with realistic business achievements.