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Job Summary

Are you passionate about supporting patient care and making a difference in a hospital setting? Join our team at Von Voigtlander Women's Hospital as an Inpatient Unit Clerk and play a crucial role in ensuring seamless operations in our Women's Birth Center.

In this role, you will:

Provide direct support to unit providers and nursing staff, ensuring smooth coordination of care.Assist patients and families by answering questions, guiding them through the unit, and creating a welcoming environment as the face of the unit at the desk.Manage patient admissions, transfers, and discharges while maintaining accurate records and census information.Support clinical staff by processing orders and referrals, coordinating appointments and tests, and acting as a communication liaison between team members.Monitor and maintain the infant security system to ensure the safety of our patients.

This position is perfect for individuals who excel in communication, organization, and multitasking in a dynamic, patient-centered environment. If you're ready to be a vital part of a dedicated healthcare team, we invite you to apply!

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Responsibilities*Performs all inpatient unit clerical tasks while providing support and customer service to medical staff, patients, visitors, and ancillary personnel.  Assists in identifying and resolving operational problems and provides training of new staff members. Routinely review the clerical work list and process flagged patient orders in an accurate, thorough, and timely manner.  Maintain the work list by indicating the completion of orders as appropriateMake arrangements for patient admissions, transfers, and discharges on one or more inpatient unitsUpdate patient information in the appropriate systems following established procedures/systems to ensure the intent of the order is completeEnsure that all STAT orders receive immediate attention and follow throughAnswer multiple telephone linesProvide customer service to patients, families, visitors, and staff by facilitating business processes i.e. Telephone triage, hospital, and community way-findingHandle all unit communication from internal and external customers promptly while utilizing excellent customer service techniques and maintaining a positive, professional demeanorRelay information to clinicians promptly and as appropriate. This includes but is not limited to phones, walk-in customers, patient call lights, faxes, mail, and information received via a  pneumatic tube systemFacilitate communication between physicians, nursing staff, and the care management teamsPerform appropriate tasks in emergent situations such as rapid response, code blues, fire/safety events, and escalating security issuesProvide training to new and temporary unit clerks, and orient staff to new policies and proceduresAssists in identifying and resolving operational problems including unexpected computer  downtime, tube system outages, security issues, and telephone/paging issuesMaintain accurate census information in electronic, paper, and other display formatsProcess confidential medical information in physical or electronic format according to established procedures while ensuring that the information is matched to the correct patientAdhere to all HIPPA Privacy and Security Regulations by maintaining patient confidentiality at all timesCoordinate and arrange patient transportation (SWAT and Patient Transportation) to and from appointments using appropriate documentation and with consideration of pre-procedure preps, method of transport, and other specific patient needsOrder unit/patient supplies, equipment, and services via an appropriate mechanism, or processProvide status updates of requests as appropriateFile forms according to the established chart orderPerform tasks associated with the Infant Security System including tracking tags, monitoring security screens, removing devices from patients, and cleaning previously used tagsFamiliarize self with unit procedures and maintain competence via training materials and job aidesUtilize resources and serve as a resource for other staffRequired Qualifications*High school diploma or equivalent     Possess excellent patient relations/customer service  skillsExcellent phone skillsDemonstrates ability to articulate and respond clearly to customersDemonstrated dependability including excellent attendance recordAbility to function independently while remaining calm in a high-stress environmentDemonstrated strong interpersonal  skillsStrong organizational and prioritization skillsStrong problem solving skillsAbility to multi-taskAbility to accurately work with many detailsCritical thinking skillsTeam PlayerData entry or computer experienceDesired Qualifications*Previous experience in a medical settingKnowledge of University of Michigan Hospital policies and proceduresKnowledge of medical terminologyPrevious MiChart experienceModes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.