Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + 4 to 6 years of experience in IT operations/ Production support. + Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. + Strong documentation and reporting skills. + Must have ITIL knowledge. + Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. + Excellent communication skills and ability to handle escalations. + Familiar with E-mail queue management and handy with MS office + Basic knowledge of servers, web-based applications usage + Education qualification – BE, B.Tech, BCA. + **24/7 workplace - Flexible to work in any shift and for additional hours as per need.** Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .