**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** * Ensure all NPE environments are up and running * Plan for NPE environment maintenance and changes * Support cross-functional partners, vendors and 3rd party teams on problem solving, implementing solutions and meeting the SLAs. * Be responsible for handling and support escalations. * Work closely with internal and external partners and stakeholders to identify, fix NPE issues. * Demonstrate strong ability to prepare and present RCA, technical documentation during high-severity impacts and issues. * Provide consulting support on complex tasks. **Required technical and professional expertise** * Experience in deploying code to NPE environments, managing and supporting escalations, and preparing and presenting Root Cause Analyses (RCA) IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.