At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

The Infrastructure Service Delivery Manager will be responsible for many aspects of Enterprise IT operations. The ideal candidate will have knowledge of common infrastructure components (e.g., hosting, compute, storage, networking, connectivity, etc.). This role will require a good level of formalization, quality documentation, and the ability to engage effectively with senior leadership.

Responsibilities

Project Manager responsible for the planning, execution and delivery of infrastructure projects

Interface with internal audit and compliance teams for reporting to senior leadership

Assist with budget planning, tracking and variance analysis

Track vulnerabilities and patching through to remediation

Collaborate with internal teams to ensure the accuracy and completeness of CMDB

Understand and contribute to enhancement of ITSM workflows

Map user journeys to infrastructure including servers, networks, and storage

Produce high-level technical Architecture Diagrams with hardware and software interactions

Collaborate with the Observability Team to identify issues and impact to end-user experience

Your Profile

Bachelor’s degree in Computer Science, Engineering, or Information Technology

5+ years of experience with infrastructure, operations and project management

Previous hands-on engineering experience with Networks, Storage, or Servers in a Data Center environment

Solid understanding of hardware and software architecture in Windows and Linux virtualized environments

Flexible and autonomous, detail orientated with the ability to work with inter-departmental teams and work with multiple senior stakeholders

Effective communication (written and verbal), strong presentation and interpersonal skills

Service-oriented mindset, willingness to collaborate with demanding business, support & engineering teams

ITIL certification desired

PMP certification desired

#LI-KA2 #LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.