The Infrastructure Service Delivery Manager is an intermediate level role responsible for aligning Infrastructure products and services with business needs; strategic planning and optimization of spend, solutioning and deployment, operational and project management, performance, and estate management. It is a part of Global Production Management, specifically Wealth Infrastructure Performance Team supporting Wealth organization across the globe.. **Responsibilities:** + Perform an **Infrastructure Service Delivery** role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations, + Ensure **continually improvement of resilience and reliability** for end to end services, + **Create and maintain relationships** , bring virtual teams across the organization together and lead execution of delivery of plan, + Be able to interact with technical stakeholders from Architecture, Infrastructure and Application development teams to **provide best in class infrastructure solutions** to meet business needs, + Demonstrate ability to **deliver on** **Infrastructure Spend and Financial Targets** including annual budget planning with business and Infrastructure, + Manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing, + Oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness + **Deliver on Performance Measures** including Service Performance, financial and governance KPIs **Qualifications:** + 5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement + Understanding of how specialization within area contributes to the business and of competitors' products and services + Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices + Experience in a Financial Services or large complex and/or global environment preferred + Effective analytic/diagnostic skills + Ability to communicate technical concepts to non-technical audience **We offer:** + Private Medical Care Program + Life Insurance Program + Pension Plan contribution (PPE Program) + Employee Assistance Program + Paid Parental Leave Program (maternity and paternity leave) + Sport Card + Holidays Allowance + Sport and team recreation activities + Special offers and discounts for employees + Access to an array of learning and development resources + A discretional annual performance related bonus + A chance to make a difference with various affinity networks and charity initiatives ​ This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. \#LI-MK2 ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.