Infrastructure Operations Manager Location: US Job ID: ATR 17555 Job Description Job Title: Infrastructure Operations Manager Location: Fort Meade, MD, Washington, D.C., Bethesda and Silver Spring in Maryland, Arlington, Alexandria, and Fairfax in Virginia (deputed in any one of these locations) Eligibility: Candidate must possess an active TS/SCI clearance Job Description: We are seeking an experienced Infrastructure Operations Manager to oversee and maintain the operational status of a Tech Control facility. The ideal candidate will possess strong technical knowledge and leadership skills, with expertise in managing cryptographic facilities and supporting high-level technical operations. The Infrastructure Operations Manager will provide technical direction, supervise team members, and ensure that all systems are running efficiently in compliance with industry standards. What You Will Do: - Maintain the operational status of a Tech Control facility, including encryption devices, switches, network operation consoles, and circuits. - Supervise and coordinate the activities of tech control employees in efforts of similar size and scope. - Provide technical direction and supervision for the restoration and maintenance of transmission paths and facilities. - Oversee Tier 2 Tech Control Helpdesk functions and ensure compliance with DISAC 310-175-9. - Develop and execute incident and service request management processes for changes, problems, configurations, and requisitions for equipment and services. - Ensure effective communication with senior management and other departments regarding the operational status and improvements. - Maintain adherence to industry best practices for Information Management Operations and IT Service Management (ITSM). - Conduct regular training and professional development for tech control staff. What We Need: - Bachelor’s degree in an IT-related field (required). - Demonstrated knowledge in maintaining the operational status of a Tech Control facility. - Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits. - Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order. - Oral and written communication experience with the highest levels of management. - Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. - Can provide technical directions and supervision, in coordinating, restoring and reporting functions necessary for effective maintenance of transmission paths and facilities. - Knowledge of industry accepted standards and best practices related to Information Management Operations and with IT Service Management (ITSM) best practices. - Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services. Certifications: - Registered Communications Distribution Designer (RCDD). Clearance Level: Defense Intelligence Agency (DIA) adjudicated clearance TS, SCI eligible. 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