Preferred Qualifications

Bachelor’s degree in computer science, engineering, or a related field.3-5 years of End User Computing systems engineering experience preferred.Demonstrated effective verbal, written, and organizational skills.Strong troubleshooting and analytical skills.Experience operating with minimal supervision.You love what you do and love to be part of a team.Demonstrated effective verbal, written, and organizational skills.Demonstrated analytical and problem-solving skills; ability to effectively solve problems and challenges that satisfy customer need.Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, leadership).Demonstrated high commitment to quality, validating best practices and exploring all options as a part of the decision-making process.Analyze, report, and monitor usage and activity.Strong troubleshooting and analytical skills.Experience operating with minimal supervision.Ability to participate in 24x7 on-call support.

Job Summary

Develops, maintains, and supports technical infrastructure, hardware, and system software components for small to mid-sized projects. Ensures the performance and reliability of all information technology services meet the needs of the business. 

Major Tasks, Responsibilities, and Key Accountabilities

Provides tier two and three engineering support across the enterprise, including providing support and resolution on customer issues.Configures and maintains applicable systems and assists with performing daily tasks, such as database backups and configuration management database updates.Helps determine needed production capacity to meet changing business demands and ensures capacity planning deliverables are performed to specifications.Analyzes hardware and/or applications for compliance with security protocols.Assists project leads with researching, designing, and testing new technologies.Ensures service level agreements are met and align with functional standards.Participates in incident management activities, including troubleshooting issues, performing after-action reviews and tasks, and assisting with disaster recovery support. Assists with managing vendor work at remote locations.

Nature and Scope

Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Typically requires overnight travel less than 10% of the time.
 

Education and Experience

Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.