We are seeking a highly skilled Infrastructure Architect to lead the design, implementation, and governance of our end-user computing (EUC) environment, supporting desktop, laptop, mobile (BYOD), virtual desktops, published applications, and remote access services. This role is responsible for managing the software lifecycle of 4000+ desktop applications, ensuring persona alignment for user endpoints, and overseeing branch server infrastructure for EUC services. The Infrastructure Architect will also play a critical role in regulatory compliance, risk management, and Level 3 support operations while driving change management and innovation in the digital workplace.

Key Responsibilities:
--End-User Computing (EUC) Architecture & Strategy
-Design and implement a scalable, secure, and high-performing EUC environment across desktop, laptop, mobile (BYOD), virtual desktop (VDI), and published applications.
-Define the EUC technology roadmap, ensuring alignment with business needs, regulatory requirements, and emerging trends.
-Optimize the user fleet strategy, aligning endpoint configurations with persona-based computing models to enhance productivity.
-Develop and maintain branch server infrastructure for desktop and application services.
-Software Lifecycle Management & Desktop Applications
-Oversee the end-to-end lifecycle of 4000+ desktop applications, including packaging, deployment, updates, decommissioning, and currency management.
-Manage browser and desktop software policies, ensuring compatibility, security, and optimal performance.
-Implement automated software deployment and version control mechanisms.
--Security, Risk, and Compliance
-Enforce regulatory, audit, and risk controls related to EUC assets, ensuring compliance with industry standards.
-Oversee security patching for all endpoint devices, ensuring timely updates and vulnerability remediation.
-Implement and maintain secure remote access solutions, including VPN, zero-trust, and identity-based authentication models.
-End-User Services & Peripheral Management
-Lead desktop-related managed services, including print services, accessible technology, and peripheral device management.
-Optimize device procurement, refresh cycles, and asset management in alignment with user needs and cost efficiencies.
-Ensure high availability and performance of EUC services through proactive monitoring and incident response.
-Level 3 Support & Change Management
-Provide Level 3 escalation support for complex EUC issues, collaborating with service desk and infrastructure teams.
-Drive change management processes, ensuring smooth rollouts of new OS versions, software updates, and endpoint policies.
-Partner with business units to ensure seamless digital workplace experiences and rapid response to technology needs.
--Risk & Compliance:
-Strong understanding of regulatory frameworks (SOX, GDPR, PCI-DSS, NIST, ISO 27001) and IT risk management.
-Experience managing audit findings, security patching, and compliance reporting for EUC environments.
--Leadership & Collaboration:
-Proven ability to lead cross-functional teams, drive strategic initiatives, and influence technology decisions.
-Strong vendor management skills, including partnerships with Microsoft, Citrix, VMware, and other EUC providers.
-Excellent communication and stakeholder management skills, working with IT leadership, security teams, and business units.
--Depth & Scope:
-Leads Technical solutions at the Product Group level
-Deep expertise and knowledge of specific domain or broad range of experience in technology domains, including understanding of in-house and third-party architecture integration
-Advanced and highly specialized knowledge of applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards, regulatory and compliance standards, and may fulfill a governance role
-Expert technical skills and a strong understanding of the team's product; technology and issues
-Provides leadership and guidance to several teams across the enterprise and solves cross-department issues
-Participates in the development of business strategies
-Ensures solutions are consistent with organizational objectives
-Utilizes subject matter expertise to introduce new technologies, or new versions of existing technologies, into the organization

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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