At TTI, people come for the opportunity and stay for the culture! **Job Description:** **Infrastructure and Cloud Administrator** **Techtronic Industries Inc. | Milwaukee®, RYOBI®, Hoover®** Full-Time | Permanent | Toronto Headquarters | M1 **About TTI Canada** Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, RYOBI®, and Hoover®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. **Position Description** As a Technology Administrator, you have not just achieved mastery of your role, but are also a technology leader in your vertical. In this position, as the Technology Administrator, Infrastructure and Cloud Technologies you are the authoritative engineer and expert in core infrastructure technologies. This is a hands-on design, administration, project implementation and IT support role focused on managing enterprise-standard server, cloud and end-user technologies. This includes putting sustainment and lifecycle plans together while continuing to optimize a complex multi-tenant environment while keeping abreast of emerging enterprise technology trends. **What You Will Do** **Azure Administration** + Managing and configuring Azure services like virtual machines, storage, networking, and databases + Implementing and maintaining security policies, access controls, and compliance measures within Azure + Monitoring Azure resources for performance, availability, and cost optimization + Supporting Azure cloud migration initiatives + Troubleshooting and resolving issues related to Azure infrastructure and applications **IT Support** + Providing technical support to end-users for hardware, software, and network issues + Troubleshooting and resolving issues related to operating systems, applications, and network connectivity + Managing user accounts, permissions, and access to IT resources + Maintaining and updating system documentation + Collaborating with other IT teams to resolve complex technical issues **Office 365 Administration** + Administering and supporting the Office 365 suite, including Exchange Online, SharePoint Online, and Teams + Managing user accounts, licenses, and permissions within Office 365 + Troubleshooting issues related to Office 365 services and applications **Infrastructure Management** + Managing and maintaining servers, network equipment, and other IT infrastructure components• + Ensuring the security and integrity of the IT infrastructure + Implementing and maintaining backup and disaster recovery solutions• + Monitoring system performance and availability **Other Responsibilities** + Participating in IT projects and initiatives + Staying up-to-date with the latest technologies and trends in the IT industry + Developing and maintaining technical documentation + Providing excellent customer service to internal and external users + Collaborate with our extended TTI teams across North America and globally as necessary to achieve synergies across end-user technology and business optimization outcomes + Create and maintain Knowledge Base articles, SOPs, and other IT related documentation + Assist with creating and maintaining Generative AI support bot knowledgebase materials + Travel may be required **What You Will Bring** + University or college degree or diploma in IT or related experience + Minimum 5 yrs. hands-on technical experience as an IT/Systems Administrator or Engineer + Strong organizational and prioritization skills to balance project demands with operational support responsibilities + Strong understanding of Microsoft Azure services and architecture + Proficiency in Windows Server, Active Directory, and networking concepts + Experience designing and managing storage and backup architecture + Experience designing and maintaining high availability and disaster recovery environments + Experience with Office 365 administration + Working experience with Windows OS, Apple OS, MS Office 365 and Office Suite (Word, Excel, PowerPoint), and mobile devices + Strong foundation of end-user technologies and efficient delivery methodologies + Budgeting and planning experience to execute technology roadmaps and lifecycle + Experience with scripting and automation (e.g., PowerShell) + Cloud computing certifications (e.g., Azure Administrator Associate) are a plus + Accountability towards commitments and deadlines with focus on quality of outputs + Strong communication skills (English written and verbal) + Strong interpersonal skills required to effectively communicate with business stakeholders + Ability to work independently and as part of a team + Knowledge of security best practices + Familiarity with Service Management tools + A problem solver and a good troubleshooter of more complex IT issues + Ability to explain technical items in non-technical, understandable terms + Unrestricted G driver’s license with a good driving record. **What You Will Benefit From** + Extensive health benefits, including vision and dental care + Retirement Savings Plan with Employer Matching Contributions + Competitive Base Salary, plus annual bonus + iPhone, and laptop + Paid time off and employee discount programs + Annual $500 Wellness Program allowance **Visit our: Company Website, LinkedIn and Instagram today** _Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive._ Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you need to contact us regarding technical accessibility of our website call 443-391-1542. This number is only for technical accessibility issues, not general employment or job posting inquiries.