**About the group:** Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. **Job** **Tittle** : Desktop Support Technician **LOCATION** : New York, NY **Job Summary** · We are looking for Desktop Support Technicians with retail experience. · This is a client-facing role & the candidate will have regular interactions with various store coaches. · As part of our elite Retail support team that provides technical support and expertise in Nike retail stores. · This team works in a total contact ownership model that includes receiving direct instructions for L3 SMEs for items within a Nike store. **Responsibilities** · A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets) · to quickly respond to any question or problem our users have with technology. · You will work face to face to assess the situation and apply your skills with the knowledge of our environment to resolve · or escalate to get a resolution and restore service or provide the information. · Retail support technicians offer customer service problem-solve computer issues provide hardware and support install · software upgrades create and maintain documentation etc. · This role requires 2 to 5 years of Experience in Installing troubleshooting repairing hardware which supports retail operations Applications will be accepted until 8/15/2025. The annual salary for this position is between $75,000 - $90,000 depending on experience and other qualifications of the successful candidate. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.