**Job Summary** We are seeking an experienced Infra Dev Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in ServiceNow Performance Analytics and ServiceNow CSM. This role involves working in a hybrid model with day shifts and does not require travel. The candidate will play a crucial role in enhancing our infrastructure development processes and ensuring optimal performance. **Responsibilities** + Lead the development and implementation of infrastructure solutions using ServiceNow Performance Analytics. + Oversee the integration of ServiceNow CSM to improve customer service management processes. + Provide technical expertise in the design and optimization of infrastructure systems. + Collaborate with cross-functional teams to ensure seamless deployment and operation of infrastructure solutions. + Monitor and analyze system performance to identify areas for improvement. + Develop and maintain documentation for infrastructure processes and configurations. + Ensure compliance with industry standards and best practices in infrastructure development. + Troubleshoot and resolve technical issues related to infrastructure systems. + Conduct regular assessments to ensure the security and reliability of infrastructure solutions. + Train and mentor junior team members on infrastructure development best practices. + Participate in the planning and execution of infrastructure projects. + Contribute to the continuous improvement of infrastructure development processes. + Support the companys mission by ensuring the reliability and efficiency of infrastructure systems. **Qualifications** + Possess strong expertise in ServiceNow Performance Analytics and ServiceNow CSM. + Have a minimum of 8 years of experience in infrastructure development. + Demonstrate excellent problem-solving and analytical skills. + Exhibit strong communication and collaboration abilities. + Show proficiency in documenting technical processes and configurations. + Display a commitment to staying updated with industry trends and best practices. **Certifications Required** Certified Implementation Specialist - ServiceNow Performance Analytics Certified System Administrator - ServiceNow Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.