Information Technology Technician- Microsoft Endpoint and Cloud Systems About Eurasia Group and GZERO Media Eurasia Group is the world's leading global research and advisory firm. We help clients understand, anticipate, and respond to instability and opportunities everywhere they do business. Together with GZERO Media—the go-to source of first insight into geopolitics—and our full-fledged events team, the Eurasia Group umbrella provides a complete political risk solution. Headquartered in New York, we have offices in Washington, London, São Paulo, Brasilia, Tokyo, Singapore, and San Francisco, as well as on-the-ground experts in more than a hundred countries in every region of the world. We are committed to analysis that is free of political bias and the influence of private interests. Visit us: eurasiagroup.net | gzeromedia.com Follow us: LinkedIn (https://www.linkedin.com/company/eurasia-group/mycompany/) | X (https://twitter.com/EurasiaGroup) | Threads (https://www.threads.net/@eurasia\_\_group) | Facebook (https://www.facebook.com/eurasiagroup) | Instagram (https://www.instagram.com/gzeromedia/?hl=en) | YouTube (https://www.youtube.com/@GZEROMedia) Position Overview Eurasia Group is currently seeking a highly skilled Tier III Information Technology Technician with deep expertise in Microsoft Intune, Azure administration, and Microsoft 365. This role will serve as a senior technical escalation point and subject matter expert for endpoint management, identity governance, and cloud service optimization. Responsibilities + Be the go-to person for Microsoft Intune, Azure AD, and Microsoft 365—set up services, automate tasks, and handle tricky problems. + Set up and make sure devices follow company rules for security and setup using Intune for Windows, macOS, and iOS. + Take the lead on difficult tech issues that Tier I/II teams can’t solve, and work with outside IT support or vendors to get things fixed. + Use PowerShell to automate tasks so the team can work more efficiently and spend less time on repetitive work. + Handle the full life cycle of devices—from setting them up with Autopilot and managing app installations, to making sure they’re up to date with patches, and providing remote support. + Work with IT Security to watch for and fix issues with devices or user accounts, using Microsoft Defender and Conditional Access tools. + Help manage Azure AD, including group settings, application management, assigning roles, and licensing users. + Keep an eye on Microsoft 365’s status, and take the lead when rolling out new features, settings, or integrations. + Help plan and carry out IT projects, and be involved in making decisions about changes to the IT systems. + Train and support junior IT staff, keep clear documentation, and add to the team’s knowledge base. + Keep up with new Microsoft 365 updates and encourage best practices across the company . Qualifications Job Responsibilities + Be the go-to expert on Microsoft Intune, Azure AD, and Microsoft 365—help set them up, automate tasks, and handle tricky issues. + Set up and enforce security and configuration rules for company devices (Windows, Mac, and iPhones/iPads) using Intune. + Take the lead on tough tech problems that others can’t fix, and work directly with outside IT partners to sort them out. + Use PowerShell scripts to automate tasks and make things run more smoothly, saving everyone time. + Oversee the whole device process—from setting up new laptops and phones, to pushing out apps, doing updates, and providing remote support. + Work with IT Security to keep devices and user identities secure, using Microsoft Defender and Conditional Access tools. + Help manage Azure AD settings like user groups, app permissions, and licenses. + Keep an eye on Microsoft 365 performance and handle updates, new features, and integrations. + Be part of IT change management and help out on IT projects. + Teach and support less experienced team members, write guides and instructions, and keep internal documentation up to date. + Keep up with Microsoft 365 updates and share best practices with the team. Experience & Skills + At least 5 years working in IT support or infrastructure, with a focus on Microsoft cloud tools. + Hands-on experience with Microsoft Intune—setting up policies, pushing out apps, and keeping devices compliant. + Know your way around Azure AD (things like SSO, multi-factor authentication, conditional access, and hybrid setups). + Comfortable writing PowerShell scripts; experience with Microsoft Graph API is a bonus. + Experience using security tools like Microsoft Defender, Trellix, or FIDO authentication. + Understand how Autopilot works, how to manage Windows updates, and how to watch for device health issues. + Good at problem-solving, managing lots of tasks at once, and explaining tech stuff to both technical and non-technical people. + Can clearly document what you do (write procedures, guides, etc.). + Can work independently and as part of a team. + Willing to keep learning and stay up-to-date with new Microsoft 365 features. + English fluency - spoken and written form Preferred Skills: + Deep knowledge of: + + Intune: making configuration profiles, compliance policies, and app deployments. + Azure AD: SSO, Conditional Access, groups, and enterprise apps. + Microsoft 365: Exchange Online, SharePoint, Teams, Defender, Power Platform. + Experience managing devices running Windows 10/11, macOS 13/14, and iOS/iPadOS 16/17. + Comfortable with PowerShell (required); Microsoft Graph is a plus. + Know how to use security tools like Microsoft Defender and Trellix/FIDO, and set up Conditional Access policies. + Can support hardware like Dell laptops, Macs, iPhones, iPads, and common printers. + Familiar with ticketing tools like ServiceNow, and best practices for incident and change management. + Used to leading or helping run IT projects, writing technical documentation, and training others. At Eurasia Group, our mission is to provide the tools and understanding needed in a world where politics drives disruption. We put politics first for our clients, and we aspire to be the leading place people come to find out about the world. This requires us to maintain a company culture (https://www.eurasiagroup.net/our-values) that puts people first. We are committed to fostering an environment that is empowering and globally minded. We firmly believe that bringing people with a variety of ideas and perspectives to the table makes our analysis stronger for our clients and creates a better workplace. Our leadership team is dedicated to embedding this approach into everything we do and how we lead because we care deeply about our work and our people.