Information Technology Technician (Level 2) About Eurasia Group and GZERO Media Eurasia Group is the world's leading global research and advisory firm. We help clients understand, anticipate, and respond to instability and opportunities everywhere they do business. Together with GZERO Media—the go-to source of first insight into geopolitics—and our full-fledged events team, the Eurasia Group umbrella provides a complete political risk solution. Headquartered in New York, we have offices in Washington, London, São Paulo, Brasilia, Tokyo, Singapore, and San Francisco, as well as on-the-ground experts in more than a hundred countries in every region of the world. We are committed to analysis that is free of political bias and the influence of private interests. Visit us: eurasiagroup.net | gzeromedia.com Follow us: LinkedIn (https://www.linkedin.com/company/eurasia-group/mycompany/) | X (https://twitter.com/EurasiaGroup) | Threads (https://www.threads.net/@eurasia\_\_group) | Facebook (https://www.facebook.com/eurasiagroup) | Instagram (https://www.instagram.com/gzeromedia/?hl=en) | YouTube (https://www.youtube.com/@GZEROMedia) Position Overview Eurasia Group is seeking a proactive and service-oriented Level II Information Technology Technician to support our employees across a wide range of technical needs. In this role, you will help resolve software and hardware issues, assist with onboarding and offboarding processes, maintain systems and equipment, and provide training and guidance to users. You will play a key part in supporting both day-to-day operations and special technology projects, ensuring our team has the tools and support they need to succeed. Qualifications Eurasia Group is currently seeking a talented Level II Information Technology Technician with a high-level focus on the following duties: · Performs basic problem-solving and assistance on various software applications and hardware systems for department users · Assists with onboarding and offboarding employees/consultants - domestic and international · Assists with the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices · Experience with Microsoft Security Capabilities · Provide individual instruction and training to users on new or updated technologies · Maintains and updates record-keeping system; may document projects and maintain user instructions · Can thrive in both team and independent work environments · Serving as a technical liaison to both internal and external clients · Responding to employee support inquiries in a timely fashion with an emphasis on being informative and helpful · Learning and broadening technically to add value to both employees and external clients · Assists with tracking inventory levels of equipment and materials · Communicating and working with team members to coordinate efforts to support employees · Monitoring and reporting any issues with critical environmental, networking, security, and server systems · Communicating with other departments to assist in the execution of change management policies and procedures · Document procedures/technical writing · Work in partnership with firm’s technology vendors to successfully deliver projects on time and within budget · Evangelize new or emerging technologies · Partner with other EG employees to understand their business goals and strategies and make recommendations for solutions The Candidate should have: · A love for all things technical; you spend most of your day helping people and your downtime learning about new technologies · A deep technical foundation and real-world experience working with mid-market organizations · Strong customer service skills · Ability to work with all levels – from assistant to executive · Written and verbal communication skills to understand issues employees have and to explain technical information in clear terms · Outstanding communication skills, technical expertise, and successful project delivery · Time-management skills to handle appointments efficiently and stay on schedule · Problem-solving skills to diagnose problems with malfunctioning hardware/software Must have competencies: · Microsoft Admin o Office 365 o Active Directory o Autopilot o Azure/InTune Management · Platforms Supported o Windows 10/11 o Macintosh OS 13/14 o iPhone/iPad – iOS 16/17 · Network Knowledge o Windows Server o Cisco Routers/Switches o Cisco Firewall · Security Knowledge o Microsoft Defender o Trellix o FIDO · Hardware and software installations/deployments o Hardware support - Apple Macintosh/iPhone/iPad - Dell Latitude - HP/Canon printers o Software support (partial list) - Microsoft Excel, OneDrive, Outlook, PowerPoint, SharePoint, Teams, Word - Adobe Acrobat - Chrome - Datto - Exclaimer - Grammarly - Slack · IT Ticketing o Service Now The applicable base salary range for this role is $70,000 to $85,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. At Eurasia Group, our mission is to provide the tools and understanding needed in a world where politics drives disruption. We put politics first for our clients, and we aspire to be the leading place people come to find out about the world. This requires us to maintain a company culture (https://www.eurasiagroup.net/our-values) that puts people first. We are committed to fostering an environment that is empowering and globally minded. We firmly believe that bringing people with a variety of ideas and perspectives to the table makes our analysis stronger for our clients and creates a better workplace. Our leadership team is dedicated to embedding this approach into everything we do and how we lead because we care deeply about our work and our people.