Welcome page Returning Candidate? Log back in! Information Technology Support Specialist Job Locations CA-ON-London Job ID 2025-3704 # of Openings 1 Position Type Regular Full-Time Business Group Corporate Services Overview

Are you someone with strong technical capabilities?  Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you! As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

 

Your opportunity 

Dillon’s Information Technology group is looking for an experienced IT Support Specialist to join our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

 

This position is available at our London office.

 

We offer a variety of flexible work options to help balance the competing demands of work and personal life. This opportunity may be available in a hybrid work model.

Responsibilities

What your day will look like

 

IT Support

Participate as an integral part of our National Helpdesk team, offering information technology support across the organizationSetup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issuesAdministration of user accounts and related activitiesConduct onboarding and offboarding procedures for end users Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous mannerRecord, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolutionTravel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

Learning and Development

Commit to self-development and ongoing learning and professional developmentContribute to Dillon’s corporate profile through active participation in professional associations and committees Qualifications A three-year diploma in Computer Systems Technology or related programOne (1) to three (3) years of relevant work experience in a professional technology settingCertifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset Experience Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systemsFamiliarity with ticketing systems for logging, tracking, and managing technical support requestsProven organizational and time management skills with the ability to prioritize work and adapt to changing workload demandsStrong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and qualityStrong customer service skills with the ability to communicate technical information to non-technical users clearly and effectivelyPractical experience in working with Active Directory, group policies and two-factor authentication systemsPreference will be given to those with a passion for service excellence

Dillon offers competitive salaries, health benefits, and a generous retirement savings plan. Our work week is 37.5 hours.

 

Why choose Dillon

 

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

Reliability: words that result in actions build trust;Achievement: do the work to hit the target;Continuous development: always learning; always adapting; always growing;Creativity: discover new possibilities;Courage: do the things that matter, especially when it’s hard;Inclusiveness: enabling belonging to draw strength from our differences

In addition, we offer:

Employee share purchase planDillon is 100% employee owned and share ownership is open to all full-time regular employeesA competitive compensation packageComprehensive health benefitsGenerous retirement savings planStudent loan repayment assistance with matching employer contributionsFlexible work hours Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs.  We are taking a trust-based approach to offer a variety of flexible work options to help balance the competing demands of work and personal life.Learning and Development opportunitiesAs a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles. The creation and sharing of knowledge allow us to take local knowledge to scale, capture lessons learned through experience, and continuously improve service delivery. The development of self and others is an evident and measured core behaviour within our organizationWe use a composite approach to development including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunitiesFocus on InnovationThe ability to anticipate, examine, and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking solutions to today’s problems and tomorrow’s opportunitiesEmployee and Family Assistance Program (EFAP)A variety of EFAP tools and online resources to support well-being are available to all employeesWellness SubsidyOur employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and/or wellness related activities such as gym membership, purchase of home fitness equipment, yoga classes and dance classes

About Dillon

Dillon is a proudly Canadian, employee-owned, professional consulting firm specializing in planning, engineering, environmental science and management. We partner with clients to provide committed, collaborative, and inventive solutions to complex, multi-faceted projects. With over 20 offices and more than 1000 employees across Canada, Dillon offers a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

 

Now operating for over 75 years, we continue to strive for excellence in everything we do. Dillon has been listed as one of Canada’s Best Managed Companies for the past 18 years and has the distinction of having achieved Platinum Club member status in this program.

 

Employment Equity, Diversity & Inclusion at Dillon

Dillon is committed to the principles of employment equity, inclusiveness, and diversity within our organization. We strive to achieve a workplace where opportunities are based on skills and abilities and that respects and values differences. 

Inclusion is more than a word to us, it is the way we choose to run our business. Please connect with us if you require accommodation in the interview process. We would love to hear from you!

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