Summary You will serve as a INFORMATION TECHNOLOGY (SYSADMIN) in the Shipboard IT Customer Support Specialist of U.S. NAVAL SHIP REPAIR FACILITY AND JAPAN REGIONAL MAINTENANCE CENTER DETACHMENT, SASEBO. **ACCESS TO MEDICAL AND DENTAL CARE IN JAPAN IS EXTREMELY LIMITED. Please see Additional Information section below.*** Responsibilities You will provide technical and engineering services in the performance, operation, maintenance, depot level repair and modernization, system testing and certification and fleet technical support of assigned systems. You will resolve technical problems, usually consisting of multiple engineering disciplines. You will provide on-site resolution and/or correction of production, performance, or quality deficiencies on assigned systems for ships. You will provide authoritative technical assistance and training to ships force personnel on urgent mission degrading casualties Casualty Reports (CASREPS) or similar problems affecting the overall operability of systems and ships combat readiness. You will identify, analyze, and document deficiencies necessary to develop comprehensive repair plans in support of depot level work packages and ships systems lifecycle programs. Requirements Conditions of Employment Qualifications I have one year of experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: applying principles and methods for integrating information system components; performance tuning tools and techniques; and systems diagnostic tools and fault identification techniques on shipboard IT systems. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of experience demonstrating this competency include: Provides immediate authoritative technical assistance and training to ships force personnel on urgent mission degrading casualties Casualty Reports (CASREPS) or similar problems affecting the overall operability of systems and ships combat readiness. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: Represent SRF- JRMC as an IT Customer Support Specialist chairing/participating in conferences related to system operation/reliability/maintainability, modernization and repairs. Provides expertise for the resolution of controversial problems that have proven to be beyond the capability of others. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: Ability to utilize judgment based on experience to resolve novel and obscure problems of an electronic and/or of an inter-discipline nature that are made unique by recent engineering developments and systems changes. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector supporting shipboard IT systems, to include but are not limited to Automated Digital Network System (ADNS), Consolidated Afloat Networks and Enterprise Services (CANES), Common PC Operating System Environment (COMPOSE) Program, Global Command and Control System - Maritime (GCCS-M), Integrated Shipboard Network System (ISNS), and Naval Tactical Command Support System (NTCSS); and providing technical and engineering services such as solid state theory, digital data transmission processes, Local Area Network (LAN) management techniques, and computing topography theory and practices in the support to production shops and ships. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series AND https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Conditions of Employment Cont: This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems. Additional Information Cont: This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required. Certain incentives (such as Recruitment or Relocation) may be authorized to eligible selectees. Additional Information Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. This position is covered by the Department of Defense Priority Placement and Alternate Placement Programs. Additional vacancies may be filled by this announcement. Pay retention may be granted when certain conditions are met. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf Tour of duty will be 36 MONTHS. To learn more about the living and working conditions at this military installation and additional Foreign Overseas information, go to: https://www.secnav.navy.mil/donhr/Overseas/Pages/default.aspx Priority consideration will be given to military spouse preference and family member preference eligible residing in the commute area of the duty location for this position. Commute area is defined as the geographic area surrounding the duty location in which people can reasonably be expected to travel back and forth daily. Military Spouses and Family Members may apply 30 days before their anticipated arrival date. However, they will not receive preference until arrival at the foreign location. Additional documentation may be required prior to granting preference. Military spouses and family members who are appointed may not extend longer than 2 months following the transfer of the sponsor from the commuting area of the foreign duty station; 2 months beyond the separation of the appointee's sponsor; or any time beyond the time employee ceases to be a family member. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/