The Opportunity:
Join CACI as a full-time IT Support Associate in Albuquerque, NM, where you'll play a crucial role in providing Tier I/II help desk and admin support. This position offers a dynamic environment for a self-motivated professional to grow their IT career while contributing to essential operations.
Responsibilities:
Provide expert support for Windows 10/11 desktops, Office 365, and Teams
Troubleshoot and resolve hardware, software, and network connectivity issues
Manage IT infrastructure, including system monitoring and performance optimization
Lead and support new infrastructure projects
Perform software loading, updates, and system diagnostics
Assist with cloud-based services, email, printers, and VPN
Document all interactions in the help desk ticketing system
Conduct technical onboarding for new employees
Participate in 24/7 on-call support rotation
Occasional travel to support other offices
Qualifications:
Required:
An active DoD Top Secret clearance
1-5 years of experience in IT support
Proficiency in Windows desktop operating systems and Office 365
Knowledge of Active Directory, DNS, and DHCP
Familiarity with remote desktop tools and VPN
Strong problem-solving and analytical skills
Excellent communication abilities (verbal and written)
Adaptability to changing business needs
Security+, A+, Network+, or equivalent certifications
Willingness to work in a team or independently
Commitment to developing high-quality relationships with users
Desired:
Bachelor's degree in IT or related field
Experience with Windows Server 2016, 2019, 2022
CADD application support knowledge
Passion for career development and continuous learning
Join our team and contribute to cutting-edge IT solutions while advancing your career in a supportive and dynamic environment!
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$49,200 - $100,900CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.