Information Technology Specialist 4 (ITS 4) Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5070129) Apply  Information Technology Specialist 4 (ITS 4) Salary $68,702.40 - $106,267.20 Annually Location Des Moines - 50319 - Polk County, IA Job Type Full-time Job Number 26-00591 Agency 595 Iowa Department of Public Safety Opening Date 09/05/2025 Closing Date 9/22/2025 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact Scott Lamp (selamp@dps.state.ia.us) + Description + Benefits + Questions Job Description Only those applicants who meet the selective requirements below will be placed on the eligible list. This is not a remote position. Hours are 8:00 a.m. to 4:30 p.m. Monday through Friday at DPS headquarters in Des Moines. The Iowa Department of Public Safety (DPS) is seeking a skilled individual to fill an Information Technology Specialist 4 position within the Division of Criminal Investigation. Organization Background The Iowa Department of Public Safety (DPS) is a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa. DPS is comprised of the following divisions: + Iowa State Patrol + Iowa Division of Criminal Investigation (DCI) + Iowa Division of Narcotics Enforcement + Iowa State Fire Marshal + Division of Intelligence + Administrative Services Division Job Description The Information Technology Specialist 4 (ITS4) is responsible for the comprehensive management and support of the agency’s technology initiatives and project coordination. This position plays a critical role in ensuring system reliability, maintaining data integrity, and supporting technology initiatives through the administration, support, maintenance, and long-term performance of key investigative systems, including: + BWC (Body Worn Camera) + ABIS (Automated Biometric Identification System) + CCH (Computerized Criminal History) + BIS (Biometric Identification System) + SING (Single Contact & License & Background Repository System) The ITS4 will serve as the department’s primary point of contact for executive staff and investigative divisions as well as acting as a liaison between end users and other agencies. This position is responsible for overseeing daily system operations, managing database functions, supporting field deployments, coordinating both hardware and software systems. The ITS4 ensures the technology initiatives remain reliable, accurate and responsive by leading the implementation of updates, program changes, and troubleshooting efforts. The role also evaluates and implements solutions to maintain data integrity, enhances system performance, and ensures the long-term success of technology initiatives. Key Responsibilities Include: System Oversight and Administration + Administer and oversee the various investigative systems. + Ensure compliance with data governance standards. + Monitor and maintain overall system performance, functionality, and reliability. + Conduct regular system analyses to identify and isolate issues. + Diagnose and resolve technical problems to improve system accuracy and dependability. + Implement corrective actions and system improvements based on findings and performance feedback. User Management + Add, remove, and manage user accounts. + Ensure appropriate access controls, permissions, and account privileges are applied. + Maintain up-to-date user roles, credentials, and security settings. System configuration + Configure features to meet departmental needs, including custom workflows, interface layouts, and tailored reporting functions. + Prepare and distribute system change notifications to impacted users. Troubleshooting + Serve as a primary point of contact for resolving technical inquiries. + Diagnose and troubleshoot issues related to hardware, software, or connectivity. + Provide timely resolutions to ensure minimal disruption to operations. Data Management and Reporting + Manage system data, including files, libraries, templates, and records. + Maintain data accuracy and integrity for incident reports, officer status, and other key data sets. + Develop expertise in DPS business processes and apply that knowledge to improve system functionality. + Improve and streamline workflows to support operational efficiency. + Assist with audits and ensure prompt responses to data-related requests. + Provide regular system status reports to department leadership. Quality Control + Enforce system security controls to protect data access, function, and integrity. + Maintain system logs and ensure accountability through procedural documentation. + Develop and maintain administrative policies and procedures for system use. + Review and clear system error reports; provide user feedback to reduce future errors. + Document and lead the governance board approval process by outlining proposed changes and summarizing potential impacts. Training and Support + Deliver training and support to users to improve system proficiency. + Evaluate and respond to user-generated modification requests that improve system performance. + Manage training assignments and track onboarding progress for new users. Additional Requirements Candidates must successfully pass a comprehensive background investigation conducted by the Iowa Department of Public Safety investigators before a final letter of employment offer is delivered. Benefits At the State of Iowa, we are committed to your well-being. As a valued team member, you will enjoy a comprehensive benefits package that includes: + Paid Time Off: Vacation with accruals that rollover on a yearly basis, unlimited sick leave accrual, and nine (9) paid holidays per year. + Insurance: Excellent Health, Dental, Vision, and Life Insurance Options. + Retirement: IPERS Retirement package and an optional deferred compensation plan. + Flexibility: Flexible Spending Accounts (medical and dependent care). + Support: Employee Assistance Programs and Employee Discount Programs. To learn more about the benefits of working with the State of Iowa, visit our benefits webpage. Selectives 955 Business Application Processes: 6 months experience, 12 semester hours, or a combination of both including: ? Ability to coordinate people and resources required to accomplish objectives without use of supervisory authority + Ability to solve program administrative and service delivery problems requiring evaluation of information from a variety of sources with few precedents + Knowledge of information systems, developments, and applications, including the ability to analyze and convert work processes to computer applications + Familiarity with connecting business requirements established by management with the services and capabilities deployed with information technology services Essential business processes that use or can use information technology applications + Analysis of existing business processes and creating or modifying that process in an automated structure or framework + Knowledge of the process of transforming business processes that have been defined into a usable application through which the end user can easily access information AND 956 Systems Programming/Systems Management: 6 months experience, 12 semester hours, or a combination of both in generating, testing, and maintaining computer operating system software. AND 959 Computer System Operations: 6 months experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serves as a contact point for resolution of customer problems involved with system operation. Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: **Note: To pass the initial screening, applicants must demonstrate the technical skills listed below: Graduation from an accredited four-year college or university and experience equal to two years of full-time work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites; OR an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government; or eighteen semester hours of accredited post high school course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above, for the required education; OR an equivalent combination of education and experience substituting one year of the required experience for thirty semester hours of the required education; OR employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 3. For additional information, please click on this link to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/InformationTechnologySpecialist4-00121-90121.pdf) . Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority! 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. + Yes - I understand and agree. + No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq? + No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq + Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq 03 Have you graduated from a four-year college or university? IF YES- How many years of full time experience do you have operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites? + I have not graduated from a four-year college or university + No experience to less than one year + One year to less than two years of the identified experience + Two years or more of the identified experience 04 How many years do you have of combined post high school education in any field and experience in operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites? + I do not have any of the identified education or experience + Less than two years of the combined identified education or experience + Two years to less than four years of the combined identified education or experience + Four years to less than six years of the combined identified education or experience + Six years or more of the combined identified education or experience 05 Have you completed an approved curriculum/specialized training program developed and implemented by or in cooperation with State Government; or eighteen semester hours of accredited college or university course work in one of the specialty areas listed above (operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites); or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above? IF YES - How many years of experience do you have operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites? + NA - I have not completed the identified currriculum + Less than one year of experience in the identified areas + One year to less than two years of experience in the identified areas + Two years or more of experience in the identified areas 06 If you are a current State of Iowa employee (executive branch) - How many months of full-time work have you had as an Information Technology Specialist 3 for the State of Iowa? + I am not a current State of Iowa employee (executive branch) + Less than three months of experience as an Information Technology Specialist 3 for the State of Iowa + Three months to less than six months of experience as an Information Technology Specialist 3 for the State of Iowa + Six months or more of experience as an Information Technology Specialist 3 for the State of Iowa 07 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both including: + Ability to coordinate people and resources required to accomplish objectives without use of supervisory authority + Ability to solve program administrative and service delivery problems requiring evaluation of information from a variety of sources with few precedents + Knowledge of information systems, developments, and applications, including the ability to analyze and convert work processes to computer applications + Familiarity with connecting business requirements established by management with the services and capabilities deployed with information technology services + Essential business processes that use or can use information technology applications + Analysis of existing business processes and creating or modifying that process in an automated structure or framework + Knowledge of the process of transforming business processes that have been defined into a usable application through which the end user can easily access information? + Yes + No 08 If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below. Neglecting to thoroughly answering this question may result in disqualification. 09 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in generating, testing, and maintaining computer operating system software? + Yes + No 10 If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.] 11 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serving as a contact point for resolution of customer problems involved with system operation? + Yes + No 12 If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below. Required Question Employer State of Iowa Agency 595 Iowa Department of Public Safety Address 215 E 7th St Des Moines, Iowa, 50319 Website https://dps.iowa.gov/ Apply Please verify your email addressVerify Email