Responsible for providing quality and efficient customer service to internal users by complying with customer service standards for inquiries, frequently asked questions, general information, troubleshooting and software advice to users and production/cell/office equipment, developing new systems according to business needs, as well as supporting existing applications. Implement new systems developed locally or by corporate in Emerson Tool and Appliance Company. **In This Role, Your Responsibilities Will Be:** Ensure and maintain the best safety practices Keep the areas under your responsibility free from accidents and unsafe conditions. Support for Corporate Applications Ensure systems are functioning properly and meet the objectives of their implementation. Develop and implement solutions according to customer requirements Develop applications and solution that cover the business needs Ensure database backups for applications and monitor strict compliance Prevent the loss of important company information by ensuring it is backed up and stored securely. Support for Production equipment Provide assistance for efficient performance and avoid downtime due to failures in testers, scanners, iPads, tablets or Zebra Printers. Contact vendors for services and acquisition of software and hardware Find the best option for the company in acquiring services, software, and hardware. Provide assistance and support in IT matters (Help Desk) Installation and configuration of third-party or vendor software Coordinate and work with external vendors for installing and daily support on third-party applications not company owned **Who You Are:** You build and deliver solutions that meet customer expectations. You experiment with a wide range of existing technologies while applying new and emerging options that can enhance organizational outcomes. You readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations. You quickly and decisively take actions in fact-changing, unpredictable situations. You partner with others to get work done. **For This Role, You Will Need:** Education: Bachelor's Degree or equivalent experience in Computer Systems Engineering Experience: 1 to 3 years 3 years of experience in a maquiladora environment (not required) Languages: Intermediate English (conversational, written, and reading) Knowledge: System analysis and design Web and desktop application development Programming languages: C#, JavaScript, VB.Net, Asp.Net SQL Server database management Problem-solving skills Project management SQL Server Reporting Services (SSRS) Zebra Printers Network knowledge (LAN, Wi-Fi, TCP/IP, router/switch configuration) Skills: Customer Orientation, Diversity Management, Ethics and Values, Perseverance, Drive for Results, Integrity and Trust, Action-Oriented. Required Competencies: Functional/Technical Skills, Accessibility, Problem Solving, Self-Sufficiency, Total Work Systems, Technical Learning, Decision Quality, Peer Relationships, team work, continuous learning of new technologies. Desired Competencies: Interpersonal Skills, Comfort Around Higher Management, self-learning, Self-Sufficiency, Work-Life Balance, Planning. **Preferred Qualifications That Set You Apart:** Programming languages: C#, JavaScript, VB.Net, Asp.Net **Our Culture & Commitment to You:** At Emerson, we are committed to your professional growth and development. Benefits • Competitive salary • Health insurance • Flexible working hours • Professional development opportunities • Dynamic and inclusive work environment Join us at Emerson and be part of a team that is determined to make a difference. We can't wait to see what you will bring to our team! Join us at Emerson Tool and be part of a special organization where your skills and expertise will be valued and recognized. Equal Opportunity Employer: Emerson Tool is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AVENIDA PEDREGAL NO. 241 LOTE 8 MANZANA 2 PARQUE INDUSTRIAL COLONIAL C.P. 88787 REYNOSA TAMAULIPAS **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25022677 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.