Job Requisition ID #

25WD88321

Position Overview

We are looking for a Information Systems Engineer focused on operations to support the daily health and reliability of Microsoft 365 services. The role is hands-on and service-oriented, with an emphasis on monitoring, incident response, and support for Microsoft Teams Voice and related M365 workloads.

 

Responsibilities

Monitor operational health of Exchange Online, SharePoint Online, and Teams Voice services

Perform checks on voice routing, call queues, number assignments, and call quality dashboards

Handle incident tickets and support requests related to telephony and collaboration platforms

Track service advisories and support escalations in collaboration with Level 3 and engineering teams

Maintain accurate documentation of issues, procedures, and known errors

Contribute to process improvement and platform health reporting

 

Minimum Qualifications

 

3+ years of experience supporting Microsoft 365 in an operations or service delivery capacity

Working knowledge of Teams Voice (auto attendants, call queues, basic routing)

Familiarity with Microsoft 365 service health dashboards and admin portals

Basic understanding of Exchange and SharePoint from a support standpoint

Strong troubleshooting skills, attention to detail, and ability to follow escalation protocols

Clear written and verbal communication skills with an emphasis on operational clarity

 

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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