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How to Apply

To ensure full consideration, applications must include all the following in a single document:

A cover letter describing your interest in the position and your experience directly
relevant to the work of the positionA resume / CVA list of three professional references, including their names, contact information, and
your professional relationshipJob Summary

The University of Michigan-Dearborn has an exciting job opportunity for an Access Services Associate in the Mardigian Library. Any time the library is open, a member of Access Services is available to help students, faculty, staff and visitors find and use our collections, services and resources. As a member of the Access Services team, this position handles the coordination and delivery of public-facing services: circulation services, library information services, basic reference services, campus information services and ensuring a safe and welcoming environment.

The successful candidate will thrive on a team dedicated to providing excellent customer service with empathy and respect and will contribute to the continual improvement of Access Services.
This full-time position reports directly to the Head of the Access Services Department.

Who We Are

The University of Michigan-Dearborn (UM-Dearborn) is one of the three campuses of the University of Michigan system. UM-Dearborn is a comprehensive university offering high-quality undergraduate, graduate, professional, and continuing education to residents of southeastern Michigan, and currently enrolls just under 9,000 students. UM-Dearborn is located 10 miles west of downtown Detroit and 35 miles east of Ann Arbor. The campus is strategically located on 200 suburban acres of the original Henry Ford Estate in the Greater Detroit Metropolitan Region.

Why Work at Michigan?

Perks and Benefits You Can Look Forward to:

2:1 match on retirement savingsExcellent medical, dental, and vision coverage starting on day one of employmentGenerous Paid Time Off (PTO) and paid holidaysFree and ample parking onsiteResponsibilities*In-person oversight of the Mardigian Library Info DeskProvide excellent customer service to all faculty, students, staff, and guestsContribute to a respectful and productive work environmentReliably report to the library on time and close the library at 10:00 p.m., Hours may change depending upon the needs of the libraryAssist patrons in locating library materials and services and general campus resourcesRespond to inquiries in-person, over the phone or via email about library policies, procedures and servicesProvide first-tier reference service in-person and virtually through Springshare LibApps (e.g. LibChat, LibAnswers)Manage the daily work of library student employees and guide them as young professionalsProvide support for events held in library spaces such as monitoring set up/break down and liaising with event contactReceive and record fines and paymentsProcess cash and credit card transactions, balance the cash registerClear blocked patron recordsOperate automated circulation system (Innovative Interfaces Sierra)Run reports & notices using Sierra library automation softwareAssist with special projects and other duties as assignedRequired Qualifications*Bachelor?s degree or equivalent education and experienceProficiency with Google Suite and MS office (Docs, Slides, Sheets, Word, Excel) and comfort using computers and technologyDemonstrated critical thinking skills and the ability to work independently with minimal supervisionAbility to work effectively in a team-based, collaborative environmentMust be able to reliably and consistently work eveningsFlexibility to work changing schedules when necessary according to library needsAbility to communicate effectively both orally and in writing with colleagues and library patronsStrong interpersonal skills, strong customer service ethic and responsible decision making skillsCapable of effectively balancing multiple priorities and projectsAbility to maintain library policies with faculty, staff, students and the publicAbility to move throughout the building; bend, reach and shelve items; push/pull fully loaded carts or other large items up to 40 poundsDesired Qualifications*Previous experience with library workExperience with library automation (Sierra/Millennium experience a plus)Familiarity with Library of Congress Call Number systemDemonstrated commitment to practices that enrich an inclusive and equitable campus communityWork Schedule

Sunday - Thursday 1:45p.m. - 10:15 p.m.
Hours subject to change depending upon the scheduling needs of the library, including
intersessions and extended hours during Final Exams. For shifts beginning on or after 12:00 pm
(noon) there is an additional $1.00 per hour shift premium.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Applicants must have appropriate work authorization at the time of application. This position is not eligible for visa sponsorship.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
Applications will be reviewed as received throughout the posting period and continue until the position is filled.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.