Job Title: Information Officer

Job Description

An Information Officer is primarily responsible for providing courteous, timely, and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from individuals seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.

ResponsibilitiesEnsure client's understanding of requirements and information to empower them to achieve their objectives, if possible.Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct.Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies, and legal counsel when the call does not pertain to the program area's assigned mandate or responsibilities.Log client contacts in ServiceNow for statistical and reporting purposes.Anticipate program changes consistently and react with agility in a change-heavy environment.Essential Skills2 years of demonstrated experience with MS Office Suite (Excel, Word, PowerPoint, Outlook)3 years of experience in a role demonstrating customer service skills with clientsAdditional Skills1 year of experience creating and using advanced Excel skills1 year of experience using Microsoft SharePoint1 year of experience with the ServiceNow platform1 year of experience using CXoneWork Environment

This is an onsite role. Standard hours of work are from 8:15 AM to 4:30 PM with a 1-hour lunch break, Alberta time, Monday through Friday excluding holidays observed by the province. The Information Officer is required to be flexible and available for the potential of 24/7 shift work, including days, evenings, weekends, provincial/federal holidays, and overnight shifts.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Workplace Type

This is a fully onsite position in Edmonton,AB.

À propos d'Actalent:

Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à actalentaccommodation@actalentservices.com pour connaître d’autres options d’accommodement.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.