Requisition ID: req59038 Job Title: Information Management Senior Officer Sector: Monitoring & Evaluation Employment Category: Regular Employment Type: Full-Time Open to Expatriates: No Location: Damascus, Syria Advertisement End Date:Tuesday ,12 August 2025 Work Arrangement: Job Description Background/Context: The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idleb, Aleppo, Ar-Raqqa, Hassakeh, and Deir ez-Zor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 700 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery. It plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and adapting to the evolving context. With the new realities under the new government, as of December 2024, the IRC has deployed a team to Damascus to set up operations and engage in coordination structures for newly accessible areas across Syria—including parts of NES, NWS, and other previously unreachable locations in South and Central Syria, adjusting operations to maximize coverage and efficiency. Job overview: As part of IRC’s MEAL unit, the Information Management Senior Officer will be responsible for overseeing the data and information management process for all of the IRC’s programmes across the Syria Country Programme and supporting their maintenance for both the IRC programmes and partners. The IM Senior Officer will ensure that IRC’s data collection and information management systems for existing and new activities are efficient, harmonized and integrated across sectors, and reliable, and that data is used to inform evidence-based programming and decision making. Under the leadership of the Syria MEAL Coordinator, the IM Senior Officer will play a key, hands-on role in achieving harmonization of MEAL efforts in Syria while shifting to innovative and digital data management solutions. Responsibilities: Technical Quality and Strategy + Ensure that all program data collected include the minimum of information that is required for follow-up and conduction of the Post-Distribution/Delivery Monitoring (PDM) Assessments. E.g. beneficiary numbers + In conjunction with the Coordinators, Technical Advisors, and IM Officers develop a survey library of all data collection forms/surveys e.g. needs and PDM assessments + Support the program data management staff, programs’ staff and partners in the use of the new technology systems and tools. + Work closely with both IRC and Partners IM Officers on the development of Data flows + Establish great practices for Mobile/Digital Data Capture survey design, building and remote support + Establish the protocols and systems necessary for remote data collection and client engagement. + Maintain and manage the development of all mobile data capture/digital surveys within the Country Programme based on the advice from the technical coordinators, Technical Advisors (TAs’), and IRC guidelines. + Maintain and improve as relevant the functionality of the MEAL hub which acts as the information source of the main MEAL and program reporting. + Act as the focal point for consolidating clients counting, Indicators tracking, annual statistics, and Program Indicator Dashboard (PID). Data handling, Reporting and visualization + Systematically review datasets for deficiencies or errors based on data quality SOPs and advising on correcting any incompatibilities where possible + Develop and support in managing the IRC’s information management systems, platforms and databases for the Health, Protection, Education and Economic Wellbeing units. + Create, maintain and lead the development of powerful dashboard and infographics for supporting the Country Programme with understanding the context, reflecting on achievements, and the taking of evidence-based decision. Capacity Building + Build the capacity of program and partners’ staff in relevant technical and management + competencies. + Schedule, organize and lead the delivery of regular digital and data literacy sessions for all IRC and partner staff based on a pre-set capacity building plan. + Provide feedback to the Senior MEAL Coordinator and technical Senior Coordinators on all program technical data quality and systems strengths and issues to improve. Technical Management + Highlight to the MEAL Management, sector IMs and Sector Coordinators pressing IM priorities as highlighted by the CP strategies and flag deviations for action by the MEAL Coordinator, sector Coordinators and IM staff. + Technically supervise and mentor all sector information management staff (Health, Protection, ERD, ECD) and provide technical guidance for effective collection, analysis, and utilization of quantitative and qualitative data Coordination & Representation + Support timely information sharing regarding challenges and needs at the field level. + Coordinate closely with the MEAL unit to ensure consistency and quality of data collection. + Represent IRC at relevant cluster meetings, as required. Staff Performance Management, Learning & Development: + Hire, supervise, and build the capacity of team members in relevant technical and management competencies. + Develop and implement remote management capacity building approaches to build the strengths the teams in Syria. + Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews. + Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. + Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews. + Hold high-quality meetings with each direct report on a regular and predictable basis, minimally on a monthly basis. + Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths. + As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies. + Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. + Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff. + Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment. Job Requirements: Education:A University degree in a relevant field (such as: statistics & data management, IT, social science, public health, development economics, or a related subject area) – a technical degree together with additional relevant work experience may substitute for education or equivalent technical years of experience. Work Experience:Minimum 4 years of working experience in Information Management and Monitoring and Evaluation or Learning-related functions. + Technical skills in setting up quality information management processes and creating data management systems (E.g. Salesforce, DHIS2, Zendesk, Freshdesk, etc.) + Proficiency and experience with mobile data collection tools as well as proficiency with Microsoft Excel. Knowledge PowerBi is a must. + Demonstrated analytical, systematic-thinking, and problem-solving skills. + Proven ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods together with presentation and reporting skills are a strong asset. + Confirmed ability to lead, mentor and empower a small to medium professional team. + Self-motivated with good organization, planning skills, including prioritizing work and multi- tasking. + Strong computer literacy with Microsoft Office (in particular, Excel), PowerBI, SPSS, R or other statistical software + Experience in professional use of AI and Prompting. + Experience using Arc/QGIS is desired + Experience with Mobile Data Capture (MDC) tools and creating MDC surveys Demonstrated Skills and Competencies: + A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct. + Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development. + Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution. + Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context. + Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience. + Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity. + Curiosity, a desire to continually learn and develop is a must. + Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies. Language/Travel: Professional written and spoken English skills are required. Key Working Relationships: Position Reports to: MEAL Coordinator Position directly supervises: No direct reports Position Technically Supervises:Sector IM Staff Key Internal Contacts:Support and Program Departments Professional Standards:IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation. Returning National Candidates:We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the country where this position is based and are currently residing outside of your home country, you may be eligible for an attractive relocation package. Eligibility is determined based on IRC's operational needs and specific role requirements. IRC strives to attract, motivate, and retain qualified national staff in our programs. Accountability to Clients:IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.