Information Management Consultant Jacksonville, Florida **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. This role also may support projects and initiatives and prepare executive-level reports and presentations, while providing deep subject matter expertise. **Responsibilities:** + Performs complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures + Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk + Drives execution of complex financial and non-financial client transactions + Supports process improvements, requirements, and initiatives across multiple stakeholders + Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards + Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation + Reviews and updates procedures as needed to ensure they are accurate and up-to-date **Skills:** + Account Management + Attention to Detail + Customer and Client Focus + Problem Solving + Written Communications + Analytical Thinking + Controls Management + Prioritization + Result Orientation + Mentoring + Research + Trade Operations Management **Line of Business Job Description:** Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. As part of Wealth Management Operations Client Data Governance, this individual will be responsible for supporting new and ongoing efforts impacting various Consolidated Audit Trail (CAT) incidents specific to client data and transaction data. This includes completion of in-depth analysis, updates, and reporting related to incidents. This individual will work closely with the Line of Business, Data Management and Technology partners to support in depth analysis for ongoing defects identified. This may include the coordination of work among various lines of businesses, ensuring Data/Systems Owners are aware incidents and resolving. **Responsibilities** + Extensive analytical and problem-solving skills with high attention to detail + Strong organizational skills + Strong written/verbal communication skills. + Has extensive understanding of data quality rules. + Ability to work and lead in a team environment while achieving individual goals. + Providing quality service and effective and efficient operations support for internal business and technology partners + Extensive knowledge of FINRA rules and errors specific to CAT 2e + Has a high-level understanding of GWIM Client and Account Data Systems + Detailed understanding of data transport across multiple systems and applications + Provides quality, effective, and efficient support for internal business partners. **Required Skills:** + Knowledge of Trading Rules and Trading Platform + Excellent oral and written communication skills + Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines. + Strong Ability to take data and produce executive level information. + Proficient in Microsoft Office Suite (Excel, PowerPoint) + The ability to handle and analyze large data sets. + Ability to react quickly and effectively to changes in project/program scope, direction and responsibilities. **Desired Skills:** + Previous project experience is a plus + Experience with client and account data + SQL **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.