The salary range for this position is $19.75 - $27.66 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.



Benefits: $10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year ($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay

Description

The Information Liaison for Surgical Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

They will coordinate and perform functions related to scheduling and sending of cases, control desk coordinator activities, registration of patients, unit communication coordination, completes patient charges, runs unit reports, and acts as gatekeeper for surgical services.  This position supports timely, quality, efficient services to all internal and external customers of the operating room.

 Responsibilities:

The Information Liaison for Surgical Services is responsible for performing the following functions:

Scheduling functions:Demonstrate in-depth working knowledge and expertise with clinical based computer systemsAccurately schedules surgical cases manually and or in computer to generate preferences for necessary surgeon-specific instrumentation (case cart system).Receives and makes changes to OR schedule according to established proceduresReviews and updates next day’s surgical schedule with anesthesia and OR charge personnelEnsures adequate supply / distribution of OR daily schedules (within Surgical Services)  Reviews scheduling codes for procedures / ensures that CSS staff receive accurate preferencesEnsures nightly update and duplication of OR schedule for all pavilionsPatient Charges – see belowOther scheduling functions as neededControl Desk functions:Sends for patients according to established standards and subsequent patients as requested then communicates to surgical services staffs using the appropriate systemsEnsures inpatient arrival to pre-op holding areas through monitoring of transport tracking System and outpatient arrival at Center (checks patient tracking system to see patients have arrived against the time the patients are scheduled to arrive) Communicate arrival with charge nurse.Coordinates and prioritizes dispatch of work assignments related to patient and specimen transport; phone communications; and equipment deliveryCoordination of patient flow and other duties as neededExecutes nightly schedule changesMonitors automated system for timely OR room turnover Receives and enters surgical services staff call-ins for manager notificationEffects timely notification of on-call teams and other support service needsPrepares daily nursing staffing roster by specialty and coordinates with daily OR schedule for OR room assignmentsPrepares daily and weekend on-call nursing sheets and ensures completenessPrepares next day equipment list for staff to completeAnswers and directs telephone calls to appropriate areasCommunicates patients leaving the OR (directs) to family waiting room and nursing unitsRequests admitting to create active account as necessaryOrders and maintains sufficient inventory of office supplies; printed forms and coffee suppliesAssist with bringing patients back from reception to the pre-op room if requested.Department ReportsRetrieves lab results on demand from hospital data base systemOrders specialty beds as needed to facilitate patient needsInstitutes call tree for on-call staffs; operation triage; and other emergent situations as necessary and escalates appropriately and timely  Patient Charges – see belowOther Control Desk functions as neededPatient registration functions and unit communications:Patient Tracking System – checks patients in and enters next day’s cases into systemRegistration forms:Patient Information CompleteHospital ConsentAdvance DirectivesMedicaidMedicareHIPAA / PrivacyCommunicate patient / family information to Preop/PACU/SDS and OR staffProvide assistance / directions to volunteersEnsure patient charts are together for the next dayOrder unit suppliesMaintain waiting room area / coffee & vending machine area – supplies for visitorsOther patient registration functions and unit communications as neededUnit communication coordination functions:Responds to Emergency Call light by transporting Cardiac Crash cart to appropriate OR, notify managers of situationCommunicates patient / family information to OR/SDS/Anesthesia/OR Nursing/Recovery room/CSS/ and family waiting areas regarding add-on cases, cancellations, and bypass RR patientsMaintains and updates Nursing Staff Directory (address and home/cell phone numbers)Maintains and updates triage listEnters broken equipment into data base for repair and ensures broken pagers are replacedFacilitates communication between OR / Pre & Post-op / CSS departmentsReceives and directs calls from physician offices and patientsOther unit communication coordination functions as neededPatient Charges and Unit Reports:Ensures correct patient encounters in order to facilitate correct patient chargesEnsuring all patients have been charged appropriatelyAccurately separates/ files/ and documents post-op patient charge sheets for charge entryOther patient charging and unit report functions as neededCustomer Service functions:Visitor & Vendor coordinationEnsure all Visitor / Vendors have badgesConfirm access approvals in place according to policiesContact OR team leaders,  CSCs, and others as neededCoordinate scrub attire / lockers as neededMaintain access approval paperwork for Vendors / VisitorsFamily and significant othersGive directions as needed to lounge / cafeterias, etc.Convey messages to nursing staff / CSCs as neededOther Departments:Assist Hospital Transportation staff in checking off / picking up specimensOffer assistance / directions to othersOther customer service functions as neededAdministrative Support:Orders unit suppliesAssists manager and team leaders with scheduling of conference room, meetingsMaintains locker data baseSupport nursing staff scheduling using hospital dedicated scheduling systemOther administrative support as needed

Qualifications

 Required:

High school graduatePrevious medical experienceMedical terminologyBasic personal computer knowledgePrior electronic medical record experienceHigh degree of multitasking Ability to collaborate with multi-specialtiesTime management capabilityPrior team work and customer service experience

Preferred:

 College level experience or diploma. 

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.