About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

The Opportunity

This position in the Core Laboratory Division, our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products.

What You’ll Do

Identify customer needs, propose solutions, manage, and resolve complex problemsProvide feature/ product enhancement input based on customer feedbackMaintain and assume accountability for a culture of high customer serviceProvide comprehensive support for entire informatics solution.Perform software-related installation and configuration processes.Deliver structured software application product training to the end user.Support post-sales informatics activities and provide expert knowledge.Serves as level 1 complaint resolution via call centre phone support function

Required Qualifications

Bachelors or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

Required Experience

Sound understanding of diagnostics laboratory workflows and related technologiesDemonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyser management systems, or inventory management systems used in diagnostics laboratoriesHands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirableAble to execute assigned tasks satisfactorily with a high degree of commitment and quality, independentlyTechnical proficiency with general business applications such as MS Office, MS ProjectStrong verbal and written communication skills with excellent customer facing capabilitiesAttention to detail and a concern for quality; action oriented for solving problemsAble to improve and willing to bring ideas forward, mitigate/ resolve escalated issuesCustomer focused have interpersonal skillsTeam players have awareness/experience of the business

WHAT WE OFFER

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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