**Job Description:** The Adoption and Support Manager is responsible for the Adoption and Support needs of an assigned geographical area and the clinical informatics analysts assigned to that function. This position coordinates with system and area leaders for the planning, implementation, evaluation, training and adoption of iCentra and other health information technology projects. The manager will build strategic relationships with area leaders to ensure caregiver needs are being addressed in a timely manner. The manager will work closely with the Adoption and Support Director to operationalize and execute on strategic initiatives. In addition, this role will work proactivity with CTIS teams to implement standards which lead to successful implementations and adoption of new technologies. This position must be highly knowledgeable about the needs of the business and voice of the customer in both clinical and non-clinical roles in their assigned geographical area. Understands and builds relationships in the Acute, Ambulatory and Affiliated business and clinical areas. This position will work with knowledge base managers and their direct reports to ensure integration and collaboration of adoption and support teams within knowledge bases. As a CTIS leader, this position is accountable for driving a culture of safety, accountability and engagement by: Ensuring work focuses on patient safety, creating a positive work environment, celebrating team's successes, developing new leaders and leading by example. The manager will work with direct reports to ensure these caregivers have the necessary tools, are performing at a high level and are fully engaged. Mentors direct reports on building strategic relationships at the geographical level to deliver extraordinary customer experience. The manager will collaborate closely with other managers across CTIS to execute on strategic initiatives. Ensures the teams identify and adopt best practice standards related to Health Information Technology (HIT). The Adoption and Support Manager will provide effective leadership and execute on the strategic vision for effective cross-functional teams that focus on how health information technology can be adopted to provide safe, high quality care, and help people live the healthiest lives possible. Scope This position will report to the Director of Adoption and Support will be accountable for Geographic Adoption and Support teams, responsible for the operational budget related to the assigned geographic area and for the implementation, adoption and use of HIT-technologies within the geographic area. The position oversees human resource management as related to Adoption and Support in the hospitals, clinics and non-clinical areas, builds strong strategic relationships with stakeholders in the hospitals, clinics and non-clinical areas. The day to day work is operational and hand-on in nature. This position provides oversight of the day to day rounding in clinical and non-clinical areas of the assigned geographic area to ensure caregiver needs, requests, tickets and issues are being addressed and leads or co-leads implementation, adoption and optimization of health information technology. Job Essentials 1. Responsible for building high performing geographical team and for directing the work of caregivers for area of accountability, including staffing, goal setting, coaching and mentoring, employee recognition and training, and performance management which includes addressing performance concerns through corrective action. 2. Manages customer, stakeholder, and vendor relationships and expectations. Focuses on solutions and strategies that create win / win situations both inside and outside of the organization. Accountable for partnerships and relationships with business and clinical caregivers. 3. Serves as the primary contact to local / facility leadership and be responsible for building trusted relationships with the leaders and caregivers in all assigned areas. 4. Provides input and direction in the establishment of best practices standards with a specific focus on implementation, adoption and clinical end-user competency and support and the consistent application of these practices and standards across the care continuum in the designated area. Collaborates across area/divisions in these efforts. 5. Continuously challenges the status quo by evaluating the current processes and practices against industry standards both inside and outside of healthcare/clinical healthcare IT. 6. Leads continuous improvement efforts related to workflow support and design in assigned area. Accountable for Key Performance Indicators (KPIs) related to Adoption and Support. 7. Holds team accountable for operating within the set operating and capital budgets. 8. Attracts, develops and maintains top talent to continually raise the bar on the capabilities and deliverables of the organization. Mentors and coaches team members and ensures that there is an adequate management succession plan in place. Builds a winning culture using a repeatable, process-based approach that recognizes the interdependence of all key stakeholders. 9. Manages clinical and stakeholder relationships and effectively collaborates within areas of responsibility with a focus on shared accountability and geographic area/division initiatives. 10. Collaborates with system leaders on the development and implementation and approval of clinical systems specific policies and procedures (e.g. downtime procedures, etc.). 11. Participates in the development of cost effective and efficient workflows through electronic solutions leading to successful implementations and ongoing use of iCentra. 12. Participates with the Geographical leadership efforts and other key stakeholders in unique initiatives specific to the given area and ensures integration and engagement of CTIS caregivers in Adoption and Support efforts. 13. Collaborates with CTIS teams in the development / coordination and implementation of iCentra and non-iCentra projects. 14. Regularly communicates with caregivers through huddles, team meetings, individual one on one meetings, rounding and skip level interviews as appropriate, and manages resource allocation to projects to ensure timely delivery within budget and according to requirements. 15. Help manage and respond to iCentra related iReports or safety issues and proactively problem-solve and escalate as appropriate. 16. Attend clinical / business leader meetings to build relationships and to provide extraordinary customer experience. 17. Identify barriers / enhancements and communicate appropriately with recommended suggestions / solutions to partners and other Care Transformation teams. 18. Actively participate and innovate in optimization and enhancement efforts. 19. Coordinate and facilitate activity for ?dynamic teams? including key stakeholders to help address any escalations from the clinical / business partners and caregivers. 20. Coordinate oversee and support go-live efforts, downtimes (planned / unplanned), and other initiatives. Minimum Qualifications Bachelor's Degree with five years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment. - or - Eight years of experience working with adoption and support of technology / workflows and processes. Degrees must be obtained through an accredited institution. Education is verified. Three years of previous leadership, management / project management experience. Demonstrated effective leadership and communication skills. - and - Demonstrated strong analysis, problem resolution, judgment and decision-making skills. - and - Demonstrated ability of building strategic relationships and ability to communicate effectively to clinical and business stakeholders, make effective decisions, think strategically and effectively prioritize and execute tasks in a high-pressure environment. - and - Demonstrated ability to build strong teams to complete complex projects and to lead caregivers and teams outside of span of control. - and - Ability to travel - primarily throughout the Intermountain system. - and - Clinical incumbents whose specialty require licensure (e.g. Pharmacists, Registered Nurses, Respiratory Therapists, etc.) must hold current state licensure. Preferred Qualifications Degree in Nursing, Medical, Clinical Informatics or other relevant degree (e.g. Business/IS/BA/ or MBA/MHA). - and - Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment. - and - Experience working in a team-oriented, collaborative environment. - and - Experience using word processing, spreadsheet, database, internet, e-mail and scheduling applications - and - Experience in a role requiring effective verbal, written and interpersonal communication skills. - and - Experience working with Cerner solutions. - and - Experience working with Health IT-related project acquisition, implementation and associated project management. **Physical Requirements:** Interact with others requiring the employee to communicate information. - and - Operate computers and other IT equipment requiring the ability to move fingers and hands. - and - See and read computer monitors and documents. - and - Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. **Location:** Lake Park Building **Work City:** West Valley City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $50.97 - $78.69 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.