Authentication Platforms Level 3 (L3) Operation Support team is responsible for providing support services to all critical Single Sign-On (SSO) Platforms that are used across Citi. This team is looking for a suitable candidate to join support team as a Level 3 Operations Support Analyst. Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills. Candidate should be a fast-learner, able to do multitasking and can work under pressure. Key Responsibilities + 8+ Years in support business and work with System administrators, developers, and analysts with troubleshooting issues. + Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tools + Support service recovery procedures + Be the point of contact for the Level 2 Team escalation. + Participate in Problem Management processes to identify solutions for recurring problems + Document problem resolutions and publish knowledgebase. + Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert. + Support maintenance and migrations on the SSO infrastructure. **Regular weekend work and working on shifts is expected.** **Experience and Skills** Must-have Skills 3-5 years of relevant industry experience in one or more of the following: + Enterprise Single Sign On (SSO), Authentication and Authorization Products + Identity and Access Management tools and processes + Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x. + Supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules etc.) required to support applications utilizing the authentication infrastructure. **Desired Skills** + Knowledge of PING Directory or other Light-Weight Directory Access Protocol servers. + Experience supporting REST and SOAP API web services calls. + Experience in High-level Programming languages like JAVA and scripting languages such as JavaScript, Python. + Experience with supporting one-time password technology using Voice, SMS, and Biometrics. Education + Bachelor's Degree. + Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Information Security ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.