**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects difference and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. **Important:** **Don’t forget to include a resumé in English in your profile in Workday** - **Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.** **What You Will Do:** + The position leads product issue management, develops the dealer’s post-sales customer contact strategy, and oversees warranty and goodwill administration. It involves regular interaction with dealers and customers to minimize the commercial impact of complaints, ensuring customers receive fair value and fostering additional customer touchpoints and future sales. The focus is on complaint resolution speed and problem-solving across all workflows. + The incumbent serves as a strategic link between dealers, customers, and other Caterpillar personnel, responsible for identifying, analyzing, and resolving business needs and challenges within the assigned area. The role requires complex analytical work and addresses more strategic issues. Key challenges include meeting performance expectations, recommending alternative courses of action, making timely decisions, and continuously developing communication skills. Direct collaboration with other units, customers, and potentially suppliers demands strong negotiation, consensus-building, and commitment-gaining abilities. + Core responsibilities include developing and implementing local marketing strategies. The role supports dealers in creating and executing customer solutions, including marketing plans, sales coverage, merchandising programs, product value propositions, and pricing strategies. The primary goal is to drive product and service sales by increasing engagement in business opportunities, leading to a larger installed base and future downstream revenue and profitability + A solid understanding of the business model and active participation in business processes is required to guide the review and approval of variation programs and commercial actions. The role also designs and supports dealer efforts in forecasting, strategic planning for sales/rental/used equipment, and sales techniques, while assisting in new product launches. It includes conducting regular sales performance reviews with dealers and ensuring corrective actions are implemented when necessary. **What you will have:** **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. **Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **Negotiating** : Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Business Development with Value-Based Selling Focus:** Ability to identify and pursue strategic business growth opportunities through the use of tools, techniques, and business development approaches. Proficient in value-based selling principles and practices, with a focus on delivering differentiated, customer-centric solutions. Skilled in positioning products, technologies, and services to align with clearly understood client needs, enhancing the organization’s overall value proposition. **Top Candidates will have:** Bachelor’s degree or equivalent experience Knowledge of the organization's industry group, trends, directions, key issues, regulatory considerations, and trendsetters. Knowledge of the Caterpillar product line or the same Construction and Machinery segment. English and Spanish Advanced **Additional Info:** Work location is the Mexico City The role requires the ability to travel up to 50% mainly in assigned territory. **Some** **of** **the** **offered** **benefits** ***:** ·Medical plan ·Dental plan ·Medicines reimbursement ·Psychological, Legal, Social and Finance Support Program ·Private pension plan ·Profit share ·Meal assistance ·Christmas basket ·Transportation ·Life and personal insurance ·Extended maternity and paternity leave ·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport *Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html \#LI **Posting Dates:** August 11, 2025 - August 16, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .