**Introduction** In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. **Your role and responsibilities** * L2 support SME in a Service Delivery role for Sabre applications used in Etihad airways. * The candidate is expected to triage the issues reported , analyse and provide a solution to the issues reported. * Experience in handling Production issues is mandatory preferably in Airlines domain. * In addition the candidate should be flexible for handling High severity Incidents and interacting with other 3 rd party vendors and internal ADM teams. * The profile would also require supporting for on call duties as per roster in a 24 x 7 model **Required technical and professional expertise** * Knowledge of related messages and options used for live scenario /use cases for Airport and reservation systems. * Basic working Knowledge of Sabre Air vision and Air centre systems /similar GDS system including Catering, Fares management , scheduling etc. * Basic working knowledge of REST API and ability to recreate Web issues and capture related RQ and RS logs. * Basic knowledge of Host GDS commands **Preferred technical and professional experience** * Working knowledge of handling Live time bound scenarios requiring issue resolution within stipulated time. * Basic knowledge of Access privileges and User profile configurations of UserIDs /EPR for Airport and Reservation systems. * Proficiency in Sabre Interact Airport and Reservations systems or in a similar GDS system.(proficiency level = Intermediate / Expert IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.