Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operate

Job Description

MISSION

For the past 20 years, the Indigo Love of Reading Foundation (ILOR) has been an important actor in the literacy movement across Canada. We connect every day with school boards, educators, students, parents, and community organizations to understand their literacy needs and have become a well-known and well-respected member of the education community.

ROLE

The Foundation’s Coordinator is responsible for acting as a liaison with the Foundation’s school and non-profit stakeholders, and assisting with the day-to-day operations of the Foundation

KEY PERFORMANCE METRICS

Partner and store customer serviceEmployee engagementAccurate reporting and trackingTimely donation processing

KEY ACCOUNTABILITIES

Functional

Liaise directly with and support school and store partners to provide exceptional customer service during the implementation of ILOR programs and granting activities, elevating issues that may arise to the program SpecialistProvide administrative support to the ILOR team in the form of invoice processing, donation processing, and maintenance of team shared filesSupport the ILOR Education and Programs Specialist in overseeing all grant application processes including intake, judging coordination, ongoing tracking and data managementSupport the ILOR Programs and Granting Specialist in partner stewardship, including partner onboarding and offboarding, developing training materials, and supporting the execution of process improvements, ensuring a smooth transition into and out of programsOversee all elements of Optimy, the Foundation’s CRM, including data management, partner onboarding, partner training, contract administration, and granting partner communicationsBook meetings and work with ILOR team to build agendas and draft notesSupport tracking, processing, and management of ILOR contracts, records, and invoicesSupport event planning and execution as neededStay up to date on key trends and research in the nonprofit, education, and literacy sectorsSupport in the promotion of grant recipient stories, telling the story of ILOR’s partners and program impact across Marketing channels

People

Collaborate with others to drive flexible and iterative solutions, quickly and easilyHelp others see impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedback

Cultural

Continual improvement, always seeking ways to be responsive to community needs and streamlining operational approaches on a regular basisModel Indigo Love of Reading Foundation’s beliefs and valuesCelebrate diversity of thought and have an open mindset

SCOPE

Reports to: Senior Manager, Indigo Love of Reading Foundation

KEY RELATIONSHIPS

Internal:

ILOR Specialist, Senior Manager, Executive DirectorIndigo Corporate SalesIndigo Retail Operations and Field teamIndigo Accounting and Finance teams

External:

Grant partners (schools, community groups, etc.)Donors and supporters of the FoundationExternal vendors and consultants

Qualifications

Work Experience / Education / Certifications

Post-secondary degree in a related field, or a combination of work experience & education deemed equivalentExperience in specialty retail or a retail environment considered an assetExperience in Marketing and Communications considered an asset

Competencies / Skills / Attributes

Excellent time management and organizational skills and demonstrated ability to prioritize, meet conflicting demands and deal with time-sensitive issues.Self-motivated, passionate, detail-oriented, multi-tasker extraordinaire who thrives in a fast-paced, collaborative environmentProficient in Microsoft Office Suite (including SharePoint, Excel, Outlook, PowerPoint, Word); experience with other database management systems relating to granting and/or community engagement an asset

Other (travel, Bilingual, etc.)

Knowledge of French or Indigenous language(s) considered an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

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