Incident Manager Enviar candidatura ahora » **Fecha:** 3 ago 2025 **Ubicación:** Bogota, DC, CO **Empresa:** Scotiabank **ID de la solicitud** : 231951 **Rango Salarial** : 86.718.300,00 - 144.530.450,00 _El rango salarial indicado es solamente una guía. El salario ofrecido puede variar dependiendo de toda una serie de factores, que incluyen entre otros los conocimientos, experiencias y habilidades relevantes del candidato seleccionado._ Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño. **_The Role_** In the role of Incident Manager, you’re responsible for responding to account-level threats and attacks at scale. This includes incident triage, threat-actor journey mapping, containment, remediation, and identification of root cause contributors. You regularly connect with your colleagues across Fraud Threat Management to ensure ongoing situational awareness across the team. You’re calm under pressure and draw on your years of experience and knowledge of industry best practice to inspire confidence with stakeholders across the Bank as you keep our customers and the Bank safe. **_In this role you will:_** • Respond to account-level attacks targeting any of Scotiabank’s products and digital properties in Canada. Regularly review and incorporate lessons learned. • Produce and provide timely incident communications for a variety of audiences in accordance with the incident management protocol, incident communication matrix, and associated playbooks to ensure awareness and appropriate levels of engagement as part of response activities. • Provide guidance and recommendations to your leadership, peers, and stakeholders across the team to support effective decision-making during incident response, post-incident, and prevention phases. • Identify systemic issues, reoccurring problems, and identified threats/vulnerabilities to our Fraud Problem Management function. Ensure these and other root cause contributors are captured within post-incident reviews. • Act as a SME resource to our Fraud Problem Management team to support appropriate and effective resolutions for identified problems. • Work to maintain and exceed established incident management KPIs including mean-time-to-detect (MTTD), mean-time-to-containment (MTTC), mean-time-to-remediation (MTTR) as measured by event type and severity. • Identify and recommend changes to cyber-fraud monitoring and alerts that you and your colleagues receives to ensure ongoing improvements to our early-detection efforts. • Provide mentorship and coaching to new members of the team to ensure adherence to our incident protocol, incident communication matrix, service-level commitments, and all associated playbooks. • Regularly recognize and reinforce high-quality work and behaviours of your peers and others within the Bank that contribute to the success of our mission. • Based on lessons learned during incident response, identify suggested changes to our comprehensive incident management playbooks outlining processes, tools, data, and technology requirements, as well as communications protocols and cross-functional interaction models with key internal partners (ex. IS&C, Crisis Management, Corporate Security, and technology). • Engage with vendors supporting our team with cyber-fraud incident response and red teaming. • Maintain ongoing awareness of the cyber-fraud threat landscape, including through certification, continuing professional education (CPE), industry group participation, threat intelligence feeds, and direct research. • Deliver training within Fraud Management teams and business lines to increase their preparation for, and ability to manage potential incidents that may impact their operations and customers. • Understand and apply the Bank’s risk appetite and risk culture for day-to-day activities and decisions. • Contribute to the overall success of the Global Fraud Management function, ensuring specific individual goals, plans and initiatives are delivered in support of the team’s business strategies and objectives. Ensures all activities conducted in accordance with Scotiabank’s values and Code of Conduct and are in compliance with governing regulation and internal policies, procedures, and standards. **_We’d love to work with you if you have:_** • English B2+ Conversational • 1 year of experiencia with cybersecurity and Fraud • 1 Year of experience working as a team lead or as a Back up •You are passionate about utilizing your technical knowledge to perform fraud investigations using various analytical methods. •You thrive in using different solutions to enhance the company’s global security monitoring and threat intelligence programs. •You excel in using available intrusion detection infrastructure to detect and remediates threats. •You enjoy investigating and reviewing suspicious activities (E.g. Phishing) reported by customers or other employees of the bank. •You enjoy taking part in initiatives to contribute to the strategic direction for security related technologies or other controls that need to be put in place to reduce the threat levels to the company. •You thrive in effectively breaking down complex technology knowledge & communicating same to non-technical people. •You possess advanced communication (verbal/written/presentation) skills in English. The same in Spanish is a strong asset. •You have at least 1 year of hands-on experience in performing any of network security, information security, fraud investigations or any other related fields. •You have developed capabilities in prioritizing and completing assigned tasks in a timely manner and provide oversight and training to other less experienced team members. •You have a working knowledge of various network principles, cyber security concepts, investigation procedures, and adversary techniques. •You have a strong analytical and problem resolution skills. •You can demonstrated ability to conduct investigations across multiple platforms and technologies. •Post-secondary education. •Certifications (GSEC, CompTIA Security+, CCNA, CompTIA Networking+, ITIL CEH, and OSCP) are nice to have. Ubicación(s): Colombia : Bogota : Bogota Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico,haz clic aquí (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.