Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. The Inbound Supervisor is responsible for managing all inbound operations within a technical hardware warehouse environment. This role oversees the accurate and efficient receipt, inspection, and processing of shipments, ensuring inventory accuracy and readiness for deployment. In addition, the Inbound Supervisor leads technical equipment projects, including software updates, hardware configuration, and troubleshooting rejected or damaged items. This position works closely with vendors, internal teams, and warehouse associates to maintain operational excellence, improve processes, and ensure adherence to safety and quality standards. This is a salaried position requiring flexibility to work overtime, weekends, and peak periods as needed. You will report to the Warehouse Manager. In This Role, You Will: KEY RESPONSIBILITIES Inbound Operations Management: Oversee daily inbound operations, including receiving, inspecting, sorting, and logging shipments to ensure accuracy and timeliness. Technical Equipment Oversight: Manage the testing, software updates, configuration, and troubleshooting of technical hardware, ensuring all items meet standard deployment requirements. Inventory Management: Ensure all received inventory is accurately updated in the system through audits, cycle counts, and reconciliation processes to maintain high data integrity. Vendor Coordination: Collaborate with shipping vendors, suppliers, and repair partners to resolve discrepancies, damaged shipments, or hardware issues while ensuring consistent service levels. Team Leadership: Supervise, train, and mentor warehouse associates on the inbound team, promoting productivity, accuracy, and adherence to safety standards. Quality Control and Documentation: Verify shipment quality, conduct inspections of technical equipment, and ensure all documentation aligns with receiving protocols and inventory systems. Performance Metrics and Reporting: Track key inbound metrics, including receiving accuracy, processing times, and inventory discrepancies, providing reports and recommendations for improvement. Issue Resolution: Troubleshoot and resolve inbound issues, such as shipment delays, damaged items, or technical failures, implementing corrective actions to prevent recurrence. Process Optimization: Identify opportunities to improve receiving workflows, reduce errors, and enhance operational efficiency through process improvement initiatives. Collaboration: Work cross-functionally with freight teams, inventory control, and project managers to align on priorities, resolve challenges, and support seamless warehouse operations. PHYSICAL DEMANDS Lifting and carrying objects weighing up to 50 pounds. Standing, walking, bending, and reaching for extended periods in a warehouse environment. Operating forklifts, pallet jacks, or other material-handling equipment as needed. Performing repetitive tasks such as scanning, sorting, and inspecting shipments. WORK ENVIRONMENT Working primarily on the warehouse floor, supervising daily operations and ensuring smooth workflows within the assigned area. Managing and coordinating with warehouse associates to address operational needs, provide training, and resolve issues as they arise. Engaging in hands-on activities, such as assisting with picking, packing, receiving, or quality-check tasks, during peak periods or when additional support is required. Collaborating with other supervisors and the Warehouse Manager to align on priorities and optimize overall warehouse performance. Walking or standing for extended periods while overseeing tasks, monitoring processes, and maintaining safety and efficiency standards. Using material-handling equipment, such as forklifts or pallet jacks, occasionally to support team operations. Participating in meetings and cross-functional discussions to drive process improvements and ensure team alignment. Operating in a fast-paced environment with varying priorities, including tight deadlines and shifting schedules to meet business demands. Here's What You Need: Associate’s degree in logistics, supply chain management, or a related field; Bachelor’s degree preferred. Minimum of 3-5 years of experience in receiving, inventory management, or warehouse operations, including 2 years in a leadership role. Proficiency in inventory management systems and receiving software. Strong knowledge of warehouse receiving processes, technical equipment handling, and quality control standards. Excellent organizational, problem-solving, and communication skills. Forklift certification or willingness to obtain. Physical Demands We are not able to offer sponsorship for this position.