Join Connect America – Empowering Lives, One Call at a Time

Schedule: Monday–Friday: 8:00 AM–9:00 PM EST | Saturday 9:00 AM–7:00 PM EST 

Location: 100% Remote Opportunity

About Us

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently at home for over 50 years. As North America’s largest independent provider of connected care, we support more than 10 million lives annually with innovative, easy-to-use technologies that reduce hospitalizations and deliver peace of mind.

We’re proud to be:

Named One of Philly Happening’s Best Places to WorkHonored with the Best Service Award by Today’s CaregiverRecognized as a Top 10 Home Healthcare Solutions Provider year after year

Our headquarters are located in Bala Cynwyd, PA, just outside of Philadelphia. Learn more at www.connectamerica.com.

Our Culture and Values

At Connect America, we believe in working ethically, treating others with respect, and creating relationships built on trust. We value collaboration, compassion, and doing the right thing—for our customers and our team.

Your Role: Inbound Sales Agent

We’re looking for high-energy, customer-focused professionals to join our inbound sales team. You’ll handle incoming calls from prospective customers who have responded to our marketing. There’s no cold calling—just people who are already interested and need your help.  Your role is to listen, guide, and offer the right solutions to help customers live safer, more independent lives.

 

Key Responsibilities

Handle inbound calls from prospective customers in a fast-paced sales environmentBuild rapport, assess needs, and recommend appropriate solutions and servicesClearly communicate features, pricing, and benefits to drive conversionsClose sales on the first call whenever possibleHandling objections with professionalism using proven sales techniquesAccurately input orders and customer data into CRM systemsMake follow-up calls for potential customers who didn’t convert initiallyMeet or exceed daily and weekly sales performance metricsCollaborate with peers and supervisors to improve team results

Required Skills & Qualifications

Inbound sales experience: at least 1 year in a high-volume sales or call center Sales-driven mindset: Confident, persuasive, results-oriented, and motivated to succeedCommunication: Excellent verbal and written communication with a customer-first approachTech-savvy:CRM experience required, Salesforce experience a plusFamiliar with cloud-based tools; Five9 experience a plusProficiency in Microsoft OfficeMultitasking ability:  Comfortable navigating multiple systems while actively engaging with callersRemote readiness: Quiet work environmentDependable: Reliable attendance, punctuality, and ability to manage workloadEducation:High School Diploma or GED requiredBachelor’s degree preferredMust be at least 18 years of age

The Minimum Internet Requirements to work at Medical Alert are:

A download speed of at least 50 mbps or higherAn upload speed of at least 10 mbps or higherA reliable connection

What We Offer

Competitive hourly pay + guaranteed commissionPerformance bonuses and sales contestsPaid training and ongoing career developmentComprehensive benefits package including:Medical, dental, life, and disability insurancePaid time off and paid holidays401(k) with company match

Apply today and become part of a purpose-driven team that’s redefining the future of home healthcare. Connect America is a drug-free environment and an Equal Opportunity Employer.  We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.