Job Description:

Location: Covington, Georgia

CoWorx Staffing Services is seeking Inbound Call Center Representative candidates in the Covington, GA area. Candidates should have the ability to professionally present complex information in an understandable and concise format. If you’re a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. This is not a remote opportunity.

Responsibilities:

Candidates in this position will be the first point of contact for device-related inquiries, ensuring prompt and effective resolution to support client’s needs. Your strong communication and customer service experience will be essential in delivering top-notch service, while your basic device knowledge will allow you to troubleshoot and resolve a wide range of technical issues.

Troubleshoot and diagnose device service issues via phone.
Deliver outstanding customer service by actively listening to end users concerns, empathizing with their situation, and providing clear and concise solutions to meet their needs.
Maintain detailed and accurate records of all support requests, including steps taken and resolutions provided, using our ticketing system.
Collaborate with team members to share insights, best practices, and technical knowledge, contributing to a positive and supportive team environment.
Assist end users in understanding basic IT concepts, such as software installations, password resets, and system configurations.
Customer Satisfaction: Continuously monitor customer feedback and satisfaction levels, ensuring a high level of service delivery that exceeds expectations.

Desired Background/Skills:

Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner to non-technical individuals.
Previous experience in a customer service role, demonstrating a passion for helping others and a commitment to providing exceptional service.
Proven analytical and problem-solving skills, with the ability to think critically and approach challenges with a positive attitude.
A flexible mindset that allows you to adapt to different client needs, technological environments, and changing priorities.
Demonstrated ability to work collaboratively within a team and across departments, fostering a cooperative and productive work environment.
Strong organizational skills and the ability to manage multiple tasks and priorities effectively, ensuring timely response to client requests.
A strong sense of professionalism, integrity, and a commitment to being punctual.

Responsibilities:

Other Information:

Schedule details:
8:30AM – 5PM Monday – Friday during 6-8 week training. After training you will be assigned a 5 day shift between 7:00AM – Midnight including 1 weekend day.br]
Customer Service pre testing requiredbr]
Technical experience a plus but not requiredbr]
Strong written and verbal clerical skills required, must be able to articulate over the phone and type clear notes in system. br]

Veterans and Bilinguals encouraged to apply!br]

Don’t miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started!
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

#GA1101

Interested candidates please reference job code 237699 when responding to this ad.

Location: Covington, Georgia