An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is responsible for receiving guests’ orders, entering their orders in a P.O.S. system and ensuring the guest’s bills are processed accurately and efficiently.

\n

What will I be doing

\n

As an In Room Dining Order Taker, you are responsible for ensuring each request is handled promptly, accurately, and with the utmost care, aligning with the hotel standards. An In Room Dining Order This role also requires a comprehensive understanding of the menu, including all dishes, ingredients, and available options. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nReceive and process guest food and beverage orders over the phone, ensuring adherence to brand standards and a professional, welcoming tone.\nEnter all orders accurately into the Point-of-Sale (POS) system, ensuring the kitchen and service team receive clear, timely instructions.\nPrepare and finalize guest checks, ensuring that billing is processed correctly and in a timely manner, with proper handling of payments and charges.\nDemonstrate thorough menu knowledge, including preparation methods, ingredients, dietary options, and the ability to confidently explain and suggest offerings.\nUpsell thoughtfully by identifying guest preferences and promoting signature dishes, premium beverages, or seasonal offerings to enhance their experience.\nMonitor order flow and timing, coordinating with the culinary and service teams to ensure timely delivery and presentation.\nMaintain cleanliness and organization of the IRD work area, ensuring all equipment is in good working condition and hygiene standards are met.\nAssist team members and other departments when needed to foster a collaborative and positive work environment.\nAddress guest inquiries or concerns promptly and effectively, escalating feedback or service recovery needs to the Manager on Duty when appropriate.\nSupport menu updates, inventory checks, and daily reporting duties as assigned.\n

What are we looking for

\n

An In Room Dining Order Taker serving Waldorf Astoria Hotels & Resorts always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nExceptional telephone manners\nA warm personality, attentive and smartly presentable\nAbility to listen and respond to guest needs\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitted to delivering high levels of customer service\nAbility to work under pressure\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in similar role\nProficiency in other languages\nPassion for delivering exceptional levels of guest service\n\n

What will it be like to work for Hilton

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.