We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach, a Rosewood Hotel, is looking for a Guest Experience Coordinator. This role is responsible
Takes inventory and restocks guestroom Mini Bars on a daily basis and prepares charges accordingly. Removes and replaces Mini Bars in guest rooms upon request and provides monthly inventory of all items.
Essential Duties and Responsibilities:
Maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day. Maintain positive guest and resident relations at all times. Maintain complete knowledge of and comply with all departmental/hotel policies and procedures. Be familiar with all Hotel services/features and local attractions/activities to respond to guest and resident inquiries accurately. Resolve guest and resident complaints, ensuring guest and resident satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available. Maintain complete knowledge of all food and non-food selections available. Maintain complete knowledge of guest and resident room layout, locations of mini-bars and room numbers/names. Fully understand the use of radios and HOTSOS for completing guest requests and for communication with Order taker / manager on duty. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Inventory and requisition stock for Caddies. Maintain security of designated keysComplete opening side work:
Check quality/dates of all stock and supplies being used and items being removed from rooms based on rotation.Complete opening inventory sheet.Complete requisition for the day based on rotation.Transport items from store room to the mini-bar.Rotate items (based on expiration date) in caddie.Enter guest rooms and inventory mini-bars.Replenish Items in guestroom mini bars, including the Nespresso capsules, and complete consumption reports.Clean and restock caddie.Complete closing side work:Securely store all beverages and supplies.Clean all equipment and tools.Remove trash (from caddie and your work space).Complete closing inventory and requisition. Your paperwork must be signed by your manager on duty prior to leaving for the day. Monitor and maintain cleanliness, sanitation and organization of all service areas, guest and resident rooms and guest and resident corridors. Interact in courteous and professional manner with all guests, staff and community members. Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Maintain clean and safe work area. Models the company’s culture, vision, mission and core values at all times. All other duties as required.Required Skills:
Ability to understand guests' service needs; ability to focus attention on details; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas. Must be able to perform job functions with attention to detail, speed and accuracy.Be a clear thinker, remaining calm and resolving problems using good judgement.Follow directions thoroughly.Understand a guest’s service needs.Work cohesively with co-workers as part of a team.Ability to be resourceful, creative and maintain flexibility.Required to speak, read and write English, with fluency in other languages preferred.General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Education: High school diploma.
Required Certifications: Must have a current and valid Food Handler Certification.
Experience: Minimum 3 year experience in similar position in a luxury environment.
The pay scale for this position is $16.50/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.