**Description:** At the heart of our hospitality experience is a commitment to creating memorable moments for every guest. As an **In-Room Dining Lead** , you will play a key role in delivering personalized, high-quality service in the comfort and privacy of our guests’ rooms. This position is ideal for a service-driven professional who thrives in a fast-paced environment and is passionate about leading a team to exceed expectations. You will be instrumental in ensuring smooth daily operations, supporting team development, and enhancing the overall guest experience through thoughtful service and attention to detail **Qualifications:** **Key Responsibilities:** · Guest Service Excellence: Receive and process guest orders via telephone, ensuring timely and accurate delivery of food and beverages to guest rooms. · Leadership Support: Oversee daily in-room dining operations in the absence of the Senior Lead, maintaining service quality and team coordination. · Amenity Coordination: Collaborate with the Senior Lead and Amenity Champions to manage the ordering, preparation, and delivery of guest amenities. · Team Development: Coach, train, and mentor team members in alignment with Hyatt’s service standards to foster growth and excellence. · Guest Relations: Proactively address guest feedback and concerns, ensuring satisfaction and personalized service recovery when needed. · Operational Planning: Assign daily tasks and responsibilities to team members, ensuring smooth and efficient operations. · Inventory Management: Monitor and maintain par stock levels for in-room dining and fridge supplies. Prepare requisitions and purchase orders as needed. · Cross-Department Collaboration: Represent the in-room dining team in weekly F&B meetings during the Senior Lead’s absence. · Training & Innovation: Design and implement new training programs to enhance service delivery and drive business performance. · Issue Resolution: Handle guest concerns and provide thoughtful solutions in the absence of the Senior Lead. · Team Culture: Foster a positive, respectful, and motivating work environment. Provide constructive feedback and disciplinary action when necessary. · Digital Operations: Support the Senior Lead in maintaining and updating the hyattaruba.idaypass.com platform to ensure seamless guest experiences. **Primary Location:** Caribbean Islands-AW-Palm Beach **Organization:** Hyatt Regency Aruba Resort, Spa and Casino **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Room Service **Req ID:** PAL001132 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.