Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: A career within Service Now, will provide you with the opportunity to help our clients leverage Service Now  to enhance their customer experiences, ……………………………… 

Responsibilities: 

 

Roles and Responsibilities: 

Consultant shall be responsible for the software delivery including development, configuration, maintenance and installation of third-party packages and software integration efforts. 

Consultant shall be responsible for the development and support of the ServiceNow GRC/IRM solutions. 

The role requires a pro-active/independent, strong software engineering skilled individual that knowns scripting techniques and software development/delivery methods (SDLC, CI/CD). 

Working as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint. 

Working as an Ops engineer to fix bugs. 

Working in larger projects as developer to support initial implementation of new ServiceNow features. 

Working in DevOps to maintain ServiceNow platform versions (i.e., Release upgrade) 

 

Mandatory skill sets: 

 

Experience in development and customization of ServiceNow solutions. 

Hands-on experience in implementation of 1-3 IRM/GRC projects including Policy and Compliance management, Risk management, Audit Management. Experience in implementing VRM/TPM would be an added advantage.  

Hands-on experience in defining Flows, workflows, business rules, script includes, client scripts, script action, reports, dashboards, ACL 

Hands-on experience in implementing integrations. Integration Hub experience would be an added advantage. 

Familiar with Agile Methodology. 

Experience in working in agile/scrum delivery teams/DevOps 

Self-starter and able to handle concurrent tasks with appropriate priority 

Ability to challenge and debate issues of importance to the organization 

Good interpersonal skills and a collaborative management style, both face-to-face and virtually 

Good English communication skills both verbal and written. 

ServiceNow CSA/CAD/Both Certification is mandatory. CIS – IRM would be an added advantage.  

 

Preferred skill sets: 

 

Service Portal development in ServiceNow  

Experience in Product evaluation 

Integration experience with infrastructure monitoring solutions  

Exposure in defining UX 

ITIL certified: Foundation V3, Foundation 4 

ITIL & ServiceNow certified. ServiceNow CSA certification is preferred 

Micro-certification on ATF is preferred. 

CIS – IRM would be an added advantage.  

 

Years of experience required: 

 

8 – 12 Yrs 

Education qualification: 

 

BE/B.Tech/MBA 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Client Management, Coaching and Feedback, Communication, Creativity, Deliverable Planning, Delivery Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Learning Agility, Market Research, Optimism, Process Improvement, Product Enhancement {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date